Keep your sites running.

AI agents backed by Surya's human team and physical supply chain. 24/7 IT operations for manufacturing and healthcare.

Add sites without building an IT team at every location.

See what you could save Explore the AI foundation

50%
Lower IT operating costs
For your agreed operating scope How we get to 50% ↓
80%
Shorter resolution times
On average.

15 minutes
Keep people productive
Swap a laptop
30 minutes
Keep sites online
Swap critical site components(Less where automated failover exists)
<1 day
Put AI to work
First business-focused agent on our secure AI foundation

Swap times: prepared replacements in the agreed site recovery plan. First agent: agreed first use case, access and prerequisites ready.

June - The front deskGet failed front-desk equipment replaced
Ana - Provider IT onboardingGet new providers ready to work
Theo - The clinic networkKeep clinics connected
Nora - The access keeperKeep approved access current
Sam - The night shiftKeep routine IT moving after hours

Backed by Surya people around the clock.

SOC 2 Type II audited. Supports your HIPAA compliance requirements.Report available under NDA. · Operating since 1999 · Research Triangle Park, NC

AI agents backed by Surya's human team, 24/7.

Meet your operating team.

Inside each product, named IT agents take the routine work on the approved list and Surya engineers take the exceptions, around the clock. Each agent maps to the product you buy. The names are defaults; during setup we tune them with you: how they speak, what they are called, where they hand off to a person.

Choose the job you need done. Your quote identifies the Surya products, site equipment and permissions required to deliver it.

Get failed front-desk equipment replaced
June
The front desk
The check-in PC, the label printer, the exam-room workstation. When one goes, the replacement is in the locker and she tells the office manager which slot.
Takes off your team:
Chasing a replacement: dispatch, handover and the custody record.
Alone:
the swap, the return, the record.
To a person:
a device that plugs into a clinical instrument.
What you buy:
Surya Endpoint for the workstations in scope.
Delivered through:
Surya Endpoint, with Surya Standby included. Standby prepared recovery and Surya Control are included within the agreed workstation profile, not bought again.
Before it starts
The workstation profile, sites and replacement stock are agreed in the quote. Where physical recovery is included, replacements are held in a Surya-operated smart locker.
Your named owner approves consequential changes. A device that plugs into a clinical instrument goes to a person.
Need only prepared replacements for the configurations you run today? Surya Standby can be bought on its own for that. It does not include the monitoring, identity or workstation operation.
Scope June →
Get new providers ready to work
Ana
Provider IT onboarding
A new provider starts; Ana has the device, the account, the right access to the right systems and the compliance posture ready on day one. When a provider leaves, access is gone the same day and she can prove it.
Takes off your team:
The device, account and access setup for each new provider, with access approved by your people.
Alone:
every joiner and leaver.
To a person:
an unconfirmed request.
What you buy:
Supported Surya Endpoint scope for provider joiners and leavers: devices, accounts and approved access, not professional credential verification.
Delivered through:
Surya Endpoint.
Before it starts
Supported licenses, the role catalogue and access prerequisites are confirmed in the quote.
You approve access and consequential actions. An unconfirmed request waits for a person.
Scope Ana →
Keep clinics connected
Theo
The clinic network
Twelve clinics, one standard. Spare gateway and access points staged per clinic.
Takes off your team:
Watching clinic network health and opening the right fix.
Alone:
monitoring, configuration, spares.
To a person:
the physical swap.
What you buy:
Surya Fabric for the site network in scope.
Delivered through:
Surya Fabric, with Surya Standby included. Prepared network spares and Surya Control are included within its agreed scope, not bought again.
Before it starts
Physical swap ownership and site readiness are agreed in the quote. Spares can sit in an existing secure room or cage with the agreed custody tracking.
A person does the physical swap. Theo stages the spare and confirms the network is back on standard.
Scope Theo →
Keep approved access current
Nora
The access keeper
Who can see patient data, from where, on what device. She holds the identity and access standard across every clinic and produces the evidence when the compliance question comes.
Takes off your team:
Routine access reviews and removals on the approved list; decisions stay with your people.
Alone:
the standard and the evidence.
To a person:
any change to who sees what, before it takes effect.
What you buy:
Supported Surya Endpoint scope for identity, access and its evidence.
Delivered through:
Surya Endpoint.
Before it starts
Supported licenses, the role catalogue and access prerequisites are confirmed in the quote.
Any change to who sees what waits for your approval before it takes effect.
Scope Nora →
Keep routine IT moving after hours
Sam
The night shift
The on-call provider's laptop at 11pm, the front desk at 7am. Fixes what the approved list can fix and has the rest in front of a Surya engineer before the clinic opens.
Takes off your team:
Routine after-hours requests on the approved list, so on-call people take only exceptions.
Alone:
resets, slow-PC fixes, the known list.
To a person:
everything else, before opening.
What you buy:
Supported Surya Endpoint scope for after-hours requests.
Delivered through:
Surya Endpoint.
Before it starts
Supported licenses, the role catalogue and access prerequisites are confirmed in the quote.
Night work is limited to approved operations. Everything else goes to a Surya engineer and your named owner.
Scope Sam →

One intake conversation sets how they speak. A plant talks in shifts and lines. A clinic talks in rooms and providers and never names a patient. That tuning is done with you, not handed to you.

Every one of them runs under identities in your own Microsoft 365 tenant that your administrator can see, audit and revoke, and under Surya Control: routine work on the approved list, consequential changes only with your named owner.

Hires that share a product share one purchase, and recovery already included in Endpoint or Fabric scope is not a second purchase. Choosing hires is an enquiry, not an order: qualification confirms the supported scope.

Surya Agent Platform is bought on its own for the business agents your team builds. It does not require Surya Endpoint, Fabric, Standby, a locker or Surya Control.

What stands behind them.

An agent that can only send a message is a chatbot. These agents finish the job because Surya's people stand behind every one of them and, where it is in scope, three physical things do too.

01
Surya engineers on shift 24/7.
Engineers on shift around the clock, 365 days a year, take what an agent should not. Each agent hands off to a person at the points shown on its card.
How it works →
02
The supply chain at the Surya RTP Distribution Center.
Your replacement devices and site equipment are built to your standard, stocked, shipped and replenished from one building in Research Triangle Park. When Mara says the replacement is ready, it is because a person at RTP already built it and put it on a truck.
How it works →
03
Prepared replacements at your sites.
Where Standby covers workstation recovery, replacements are held in a Surya-operated smart locker, every slot tracked. Qualified network and site spares can sit in an existing secure room or cage with the agreed custody tracking. A network-only scope, an Endpoint profile without physical recovery and Agent Platform alone need no locker.
How it works →
04
Dedicated agentic compute at RTP.
Your hires run on hardware assigned to your organization alone, in the Surya RTP Distribution Center. Not shared with another customer. Every action logged off the hardware within seconds. Switched off from your own tenant, by you.
How it works →

The agents are how the work gets done. Surya's people, the building, the prepared replacements and the hardware are why it gets finished.

Secure AI foundation

Your expertise. Your business agents.

Surya Agent Platform gives your team a configured, operated Microsoft environment for business agents. We establish identity, approved data access, environments and controls. Your people build the workflows and own the business decisions.

Examples your team can build

A plant group

Shift handover
Maintenance request
Quality hold
Supplier documents

A clinic group

Prior authorization prep
Referral follow-up
Supply reorder
Patient message triage

Available on its own, with scope and pricing agreed separately. The examples depend on your systems, permissions and approvals.

Explore Surya Agent Platform →

What you buy

Three products. The outcomes your sites depend on.

Standby, Endpoint and Fabric together are Surya Foundation →

Exterior of the Surya Technologies facility at 1 TW Alexander Drive, Research Triangle Park, North Carolina — Surya RTP Distribution Center, Research Triangle Park, NC

/ Surya RTP Distribution Center - Research Triangle Park, NC

Ready-to-use equipment, prepared in Research Triangle Park.

Where your scope includes equipment, it is prepared at the Surya RTP Distribution Center to your agreed configuration, delivered to your sites, and returned and replenished as applicable to what you purchased.

Prepared to your agreed configuration
Delivered and handed over at your sites
Returns and replenishment where included

Agents coordinate the approved work. Surya people do the physical preparation, delivery and installation; support is 24/7, and physical work follows the schedule agreed in your scope.

About the RTP facility →

The offer

How we get to 50%.

After reviewing your current costs, we offer to take over an agreed scope of IT operations for at least 50% less. Savings apply to that agreed scope, not your entire IT budget.

/ 01
Show us how you run IT.
We start from records you already have: sites, users and devices, internal team costs and responsibilities, provider invoices, software and hardware costs, contract renewals, and representative support tickets and onboarding activity.
/ 02
Agree on the comparison.
Together we define the operations Surya takes over and the annual cost baseline for them. We compare like-for-like scope and service coverage, including Surya fees and the third-party costs you keep. Transition and overlap costs and the first-year impact are shown separately from steady-state savings. Spend actually removed, future hiring avoided and staff time redeployed are counted separately; salaries that do not change are never counted as cash savings.
/ 03
Get a written offer.
Defined scope, price, responsibilities, transition plan and the savings calculation. We make the 50% offer only when the reviewed scope meets that threshold. Not every organization will qualify.

What to bring

Number of sites, users and devices
Internal IT team costs and responsibilities
Current provider invoices
Software and hardware costs
Upcoming contract renewals
A sample of support tickets and onboarding activity

Start with a short enquiry: contact details, your sites and how you run IT today. Detailed records are shared after first contact, through a secure process we agree with you. Please do not put payroll, contracts or tickets in the form.

The offer covers operated Standby, Endpoint and Fabric scope. Microsolutions such as Microsoft 365 licensing, conference rooms, smart lockers, OT and CPS security or Vanta stay separate purchases and are not automatically part of the 50% offer. Agent Platform is the foundation your team builds its own business agents on.

See what you could save →Research behind the offer →

Why move beyond traditional IT.

Built for lower operating cost, consistent execution and faster recovery. Traditional IT and managed services often leave your organization assembling the operating capability. Surya brings a defined product and takes responsibility for its agreed scope.

Assembling IT

You assemble the people, tools and vendors.
You coordinate the handoffs between them.
You maintain standards across sites and suppliers.
You arrange replacement stock and the recovery process.

The Surya product model

A defined product standard, released and tested.
A purchased scope with written inclusions and exclusions.
Surya holds operating responsibility for that scope.
AI agents backed by Surya's human team, 24/7.
Prepared recovery at the site where Standby is included.

Surya - within your purchased scope

Agreed workstation and network operations. Equipment lifecycle and recovery. Agreed security controls and evidence.

Your team

Business priorities and policies. Specialty clinical and manufacturing applications. Application development and business workflows. Your own business agents.

Example: a workstation cannot open a specialty application. Surya restores the workstation and its connection to the agreed state. If the application itself is at fault, its owner or vendor takes it from there. Clinical and production decisions remain yours.

Why Surya

26 years of running IT. Built into the platform.

26 years of MSP experience and operations data inform the workflows, agents and physical delivery behind Surya. We are turning that experience into a repeatable way to run IT, so your team can focus on your business. Why Surya →

78% of support responses are AI-first, across every customer, over the 90 days to September 2026.
Engineers on shift around the clock, 365 days a year.
Device preparation, delivery, recovery and custody across about 40 clinics in four states.
Equipment prepared and replenished from the Surya RTP Distribution Center.

Start with one thing.

One written quote for that scope. Add the next layer when a renewal, a refresh or a new site calls for it.

See each microsolution and the agent that delivers it

Microsoft 365 licensing →
Work accounts and licensing for your people.
Licensing through Surya on your agreement, with optional defined setup.
Agent deliveryDale / Ana - With agreed operation: approved account and access changes
Conference rooms →
Meeting rooms that work.
Supported Neat devices, defined deployment and handover.
Agent deliveryWes / Sam - With agreed operation: agreed routine room-support steps
Smart lockers →
Device pickup and return without waiting.
Locker hardware, software and setup, run by your team.
Agent deliveryMara / June - With agreed operation: authorized pickup, return and custody
OT and CPS security →
Know what is connected on the floor.
Scoped licensing, deployment and handover.
Agent deliverySol - With agreed operation: connected asset visibility and evidence
Compliance with Vanta →
Compliance evidence in one place.
Vanta licensing, setup and handover.
Agent deliveryNora / Sol - From purchased Surya products: evidence from their agreed responsibilities