Research

The case for lower IT operating costs.

Business leaders are looking for lower costs, dependable operations and more room to invest in their core business. Here is the research informing Surya's approach - and how it relates to our 50% offer.

Reviewed October 15, 2026

These studies describe market priorities and technology outcomes. Savings for your organization are established through a review of your current costs and an agreed operating scope.

See what you could save →Explore the evidence ↓

Cost reduction is on the executive agenda.

  • 56%

    CFOs, surveyed August 2025

    of more than 200 CFOs ranked enterprise-wide cost optimization among their top five priorities for 2026.

    A priority ranking, not a measure of IT cuts or target savings.

    [1] Gartner

  • 52%

    CIOs and technology executives, 2026

    expect cost reduction to become even more important over the next two years.

    [2] Gartner

Surya's interpretation

Leaders want to free recurring budget for the business without weakening the operations the business depends on.

Buyers will challenge price - and still expect expertise.

  • 24%

    MSPs, surveyed November 2025

    of provider respondents cited customers reducing IT budgets as a factor in their economic growth outlook.

    [4] Kaseya

  • 38%

    MSP customers, 2025

    said an increase in security-service prices would lead them to consider switching providers.

    [3] Barracuda and Vanson Bourne

  • 45%

    MSP customers, 2025

    would consider switching if a provider could not demonstrate security expertise and 24/7 capability.

    [3] Barracuda and Vanson Bourne

In a broad survey of outsourcing across business functions, 80% of executives planned to maintain or increase their third-party outsourcing investment. It is not an IT-only measure. [9] Deloitte

Surya's interpretation

These are stated intentions, not churn rates. Read together, they suggest a strong offer pairs meaningful savings with an accountable operator.

Why this matters in manufacturing and healthcare.

  • +7.5% vs +3.3%

    Healthcare: US hospitals, 2025

    Total hospital expenses grew 7.5% while hospital prices grew 3.3%.

    Expenses also reflect patient volume and acuity. Hospital data is industry context, not a clinic or IT-cost benchmark.

    [5] American Hospital Association

  • +5.0%

    Manufacturing: Q3 2026 outlook

    Respondents expected raw material and other input costs to rise 5.0% over the next 12 months, while 78.9% reported a positive outlook for their company.

    A forecast, not realized inflation.

    [6] National Association of Manufacturers

Surya's interpretation

Cost discipline here supports growth as much as it responds to pressure.

Automation has to reduce the work, not just change it.

  • 15%

    Field study, 5,172 support agents

    AI assistance increased issues resolved per hour by 15% on average.

    A productivity measure, not cash savings.

    [7] Brynjolfsson, Li and Raymond

  • 84% / 52%

    IT professionals, 2026

    84% said AI met or exceeded ROI expectations; 52% said their total workload increased.

    Survey reports, not causal proof.

    [8] SolarWinds

Surya's interpretation

Judge savings by completed work, human effort, total cost and service quality - including the overhead of operating the automation itself.

What Surya is building around

  • Standardized configurations
  • Approved agent workflows
  • A shared human team, 24/7
  • Coordinated equipment fulfillment where purchased

This is our operating approach, not a research finding about Surya. People stay on the work, and equipment such as lockers is included only where it is part of the purchased scope.

Why Surya →Agent operations →

How this relates to our 50% offer.

After reviewing your current costs, we offer to take over an agreed scope of IT operations for at least 50% less. Savings apply to that agreed scope, not your entire IT budget.

  1. 01A written offer follows a review of your current costs.
  2. 02We compare like-for-like operating scope and service coverage.
  3. 03The comparison includes Surya fees and the costs you keep.
  4. 04Transition, overlap and the first year are shown separately from steady state.
  5. 05Cash spend removed, future hiring avoided and time freed are kept distinct. Salaries that stay unchanged are not cash savings.
  6. 06We make the 50% offer only where the reviewed scope qualifies.

The offer covers operated Surya Standby, Endpoint and Fabric scope. Standalone microsolutions and the Surya Agent Platform are not automatically included.

The research supports the reason to look for savings. The written comparison establishes what Surya can offer your organization.

See what you could save →How we get to 50% →

Sources and how to read them

Selected public research, reviewed October 15, 2026. Studies cover different populations and periods; several were commissioned by technology vendors. Survey intentions, forecasts, productivity and realized cash savings are different measures. Surya's interpretation is separate from the findings. Listing a source does not imply its publisher endorses Surya.

  1. [1] Gartner - Top priorities for CFOs in 2026. Published December 10, 2025. Survey of more than 200 CFOs, August 2025. Read the source (opens in a new tab) ↗
  2. [2] Gartner - IT cost optimization. April 9, 2026. Cites the 2026 Gartner CIO and Technology Executive Survey. Read the source (opens in a new tab) ↗
  3. [3] Barracuda and Vanson Bourne - MSP Customer Insight Report 2025. 2025. 2,000 senior security decision-makers globally at organizations with 50 to 2,000 employees. Vendor-commissioned; reports intentions, not actual churn. Read the report (PDF) (opens in a new tab) ↗
  4. [4] Kaseya - 2026 State of the MSP Report. Survey conducted November 2025. Responses from managed service providers. Vendor study. Read the report (PDF) (opens in a new tab) ↗
  5. [5] American Hospital Association - Costs of Caring. March 2026. 2025 hospital benchmark data. Read the source (opens in a new tab) ↗
  6. [6] National Association of Manufacturers - Q3 2026 Manufacturers' Outlook Survey. Fieldwork August 11-27, 2026. US manufacturers; expectations for the next 12 months. Read the source (opens in a new tab) ↗
  7. [7] Brynjolfsson, Li and Raymond - Generative AI at Work. Revised November 6, 2024; Quarterly Journal of Economics, May 2025. Field study of 5,172 customer support agents. Read the source (opens in a new tab) ↗
  8. [8] SolarWinds - 2026 State of ITSM. August 18, 2026. 800+ IT professionals. Vendor study. Read the source (opens in a new tab) ↗
  9. [9] Deloitte - Global Outsourcing Survey 2024. 2024. More than 500 executives globally; covers outsourcing broadly, not only IT or managed service providers. Read the source (opens in a new tab) ↗