/ Standby
Standby — a spare, built and waiting. A failing device is a person not working; Standby makes the replacement arrive before the failure does.
$20 per person per month
$500 a month minimum — covers up to 25 people. Buyable on its own; it does not require the program.
/ How it goes
01 / Start here
Standby
$500 a month
02 / When minutes matter
Add a locker
Priced by the slot
03 / The whole company
Your IT Department
$100 a head
The meter does not change as you move.
Getting a machine to someone new (Ship / new-hire kit) $135 · Adding your branding and accessories (Kitting) $25 · Getting a machine back when someone leaves (Retrieve) $110 · Checking it in when it reaches us (Receiving) $10 · Erasing it for good, with a certificate (Secure wipe) $20 · Rebuilding it for the next person (Reprovision) $95 · Moving someone to a new machine or a new role (IMAC) $95 · Retiring it responsibly (Recycle handoff) $20 · Holding a machine until someone needs it (Storage) $8 per laptop per month. Same rates at every step.
We watch what every machine is already reporting about itself — battery wear, disk health, crashes, overheating.
It looks for replacement opportunities before failure: a device trending toward a dead battery or a failing drive is flagged while it still works.
It contacts the person directly — confirms the replacement, agrees the timing, answers questions.
A configured replacement ships from the distribution center with the return label already printed — or, where smart lockers are deployed at your site, the AI points the person to the spare already staged there.
The old machine comes back to be checked, repaired, or retired with a certificate. The record updates itself.
Today
Something breaks. Someone opens a ticket. Triage, a queue, maybe a loaner, days of a person at half speed.
On the program
The case often opens itself. The replacement is confirmed with the person, not discovered by them. The swap is the fix — from the locker down the hall or the next shipment out of the hub.
Standby — a spare, built and waiting. Your IT Department — complete IT support and engineering for $100 per person. Standby included. Standby comes with the program, and can be bought on its own. Operation-stopping site devices — firewalls, controllers, local servers — run the same mechanics under Surya Critical, quoted per device class and per site.
Tell us how many people you have and where they sit. We will walk you through what Standby looks like at your company.
Have a conversation →