When an HMI or engineering laptop drops at 2am, the line can't wait on a courier — a spare comes out of the plant's on-site cage running your validated image, and the failed unit goes back to the RTP hub for RMA and disposition. Prevention supports the promise: every spare is imaged to the builds your controls engineering team validates, with drivers pinned to spec — and the cage covers whatever still fails.
/ Recovery Model
Same-Day
SPARE OUT OF THE ON-SITE CAGE · SERIALIZED RMA FROM THE RTP HUB
/ Proof Points
P / 01
We image engineering laptops to the validated builds your controls engineering team owns — TIA Portal, Step 7, Fanuc Ladder/Roboguide, RSLogix — pinned against the controller versions you run.
P / 02
Failed units return to the RTP hub under serialized custody for manufacturer repair/return (RMA) and disposition; the cage restocks from the RTP hub on a cadence sized to your plant's actual burn rate.
P / 03
NIC, USB, and serial drivers locked to the versions your PLC and CNC programming cables expect, so a Windows update doesn't cost you a shift.
P / 04
App allow-listing, removable-media controls, and endpoint profiles applied identically at every site — executed to your standard.
/ Scenarios
Scenario / Recovery — On-Site Cage — 2am Line-Down
The line can't wait on a courier. Every plant runs an on-site spare cage stocked with pre-imaged engineering laptops and HMIs — pre-loaded with your validated build so they run on first boot. When a unit fails, a spare is out of the cage and on the machine immediately; the failed unit is tagged, serialized, and returned to the RTP hub for manufacturer repair/return (RMA) and disposition. Restock to the cage runs from the RTP hub on a cadence tied to the plant's actual burn rate.
Scenario / Plant Floor — Engineering Laptops — Manufacturing
The laptops your plant engineers use to run the floor are imaged to the builds your controls engineering team validates, with NIC, USB, and serial drivers pinned to what your PLC and CNC programming cables expect. Update authority stays with your controls engineering team — we do not run rings against your controllers. When a unit fails anyway, the swap comes from the plant's on-site cage; the failed unit returns to the RTP hub for RMA and disposition.
/ Cost Anchor
The second invoice is measured in output, not tickets. Plant-floor hardware failures resolve from on-site, pre-imaged spare pools — on logistics timelines, not procurement timelines.
/ Surya Critical
PLCs, HMIs, and control-network switches — the operation-stopping endpoints that live outside the laptop fleet, run under the same custody. An attach for existing Surya fleet customers.
/ Your move
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya IT Logistics
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing