When an HMI or engineering laptop drops at 2am, the line can't wait on a courier — a spare comes out of the plant's on-site cage already set up the way you need it, and the failed unit goes back to the RTP hub for repair or return and disposal. Prevention supports the promise: every spare is set up to the builds your controls engineering team validates, with drivers pinned to spec — and the cage covers whatever still fails.
/ The Offer
End-to-end AI-driven IT services, with a physical layer, and a human layer for when the AI doesn't work. Flat per person, with device movements at published per-event rates — $5,000 a month minimum, which covers up to 50 people. Your Azure infrastructure, run to the operating system line, is ours to run as its own published line. You hold your own Microsoft 365, Entra ID, and Intune licensing.
Layer / 01
An employee asks for help. Automation resolves what it can. A human specialist joins remotely when it can't. Nobody bills by the hour for either.
Layer / 02
Every machine is kept patched and locked down, and company systems stay reachable only by the person they belong to, on a machine that is healthy (Microsoft Intune and Microsoft Entra). Your standard setup — the approved apps, settings, and security baseline every machine gets — stays current. Azure infrastructure management is part of Your IT Department too — run to the operating system line, priced as its own published line rather than inside the $100. Details on the pricing page.
Layer / 03
RTP hub operations, on-site spare pools at your sites, same-day Standby, onboarding and offboarding, moves and changes. This is the layer the scenarios below describe.
Your people are covered. Your events are quoted. Anything a person triggers — a new hire, a departure, a failed device, a role change — is inside the $100. Anything a corporate event triggers — an acquisition, a new site, a fleet-wide refresh — is a mass deployment event, quoted as a fixed project.
Where the line sits. Surya owns the machine end to end — the device, its setup, its security, and the end user's support experience. You own your Microsoft account and the back ends of your own business applications. See the price →
/ Recovery Model
Same-Day
SPARE OUT OF THE ON-SITE CAGE · SERIALIZED REPAIR/RETURN FROM THE RTP HUB
/ Proof Points
P / 01
We set up engineering laptops with the exact software your controls engineering team approves — TIA Portal, Step 7, Fanuc Ladder/Roboguide, RSLogix — pinned against the controller versions you run.
P / 02
Failed units return to the RTP hub under custody tracked by serial number for manufacturer repair or return and disposal; the cage restocks from the RTP hub on a cadence sized to your plant's actual burn rate.
P / 03
NIC, USB, and serial drivers locked to the versions your PLC and CNC programming cables expect, so a Windows update doesn't cost you a shift.
P / 04
App allow-listing, removable-media controls, and device settings applied identically at every site — set up to your standard.
/ Scenarios
Scenario / Recovery — On-Site Cage — 2am Line-Down
The line can't wait on a courier. Every plant runs an on-site spare cage stocked with pre-imaged engineering laptops and HMIs — pre-loaded with your validated build so they run on first boot. When a unit fails, a spare is out of the cage and on the machine immediately; the failed unit is tagged, serialized, and returned to the RTP hub for manufacturer repair/return (RMA) and disposition. Restock to the cage runs from the RTP hub on a cadence tied to the plant's actual burn rate.
Scenario / Plant Floor — Engineering Laptops — Manufacturing
The laptops your plant engineers use to run the floor are set up to the builds your controls engineering team validates, with NIC, USB, and serial drivers pinned to what your PLC and CNC programming cables expect. Update authority stays with your controls engineering team — we do not run rings against your controllers. When a unit fails anyway, the swap comes from the plant's on-site cage; the failed unit returns to the RTP hub for repair or return and disposal.
/ Support & Access
The plant-floor scenarios above are the physical layer of Your IT Department. Support and access are the other two, and they are in the same $100.
They ask for help in the channel they already use. Automation handles what it can handle — password and access resets, software installs, policy questions, device checks. When it can't, a human specialist picks up the same case remotely, with the device's full record already attached. No hourly meter on either path.
Access policies are assembled from proven templates on Microsoft Entra, validated before deployment, and landed in report-only mode first so you can see exactly what they would have done. They are promoted to enforced only after your sign-off. Device compliance rules on Microsoft Intune follow the same path.
Your Microsoft account is yours, and so are the back ends of your business applications. We operate inside it under the permissions you grant, and every policy change is logged for your review.
/ Cost Anchor
The second invoice is measured in output, not tickets. Plant-floor hardware failures resolve from on-site spare pools, already set up — on logistics timelines, not procurement timelines.
/ Surya Critical
PLCs, HMIs, and control-network switches — the operation-stopping machines that live outside the laptop fleet, run under the same custody. An attach for existing Surya fleet customers.
/ Your move
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya Technologies
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing