Most operators belong on the productized tiers — published scope, published pricing, predictable. Some don't. GxP validation, air-gapped OT, FDA-regulated biomed, M&A close-date integrations: these are Custom Critical engagements. Scoped from a gap analysis, run on a dedicated playbook, priced to the operational risk and the regulatory surface, not to a per-seat band.
/ Qualifying Conditions
Q / 01
Devices that live inside a validated state — qualification protocols (IQ/OQ/PQ), change control boards, and audit-trail requirements that a stock gold image and a standard patch ring can't satisfy without breaking the validation.
Q / 02
Plant-floor or lab segments with no internet egress, where every update, image refresh, and recovery action has to be staged via physical media or a one-way data diode — and logged for the auditor who will eventually ask.
Q / 03
Thousands of endpoints, multiple acquired entities, a fixed close date the deal team won't move. The work is a logistics-and-identity cutover wave, not a recurring per-seat service.
Q / 04
Clinical and biomed devices held to vendor compatibility statements that are themselves tied to FDA clearance. Conservative is not a posture here — it's a regulatory boundary.
/ How It Works
Step 01
We walk the environment — physical, network, regulatory — and document what the standard tiers can't carry. Output is a scoped engagement, not a brochure.
Step 02
Validated images, change-window plans, recovery procedures, and audit artifacts built for your specific compatibility matrix, regulatory body, and operational risk model.
Step 03
Same facility, same operators, same chain of custody as the productized service — staged, executed, and logged against the playbook we built with you.
/ Not a Custom Tier
Custom Critical isn't a more expensive version of the standard service. It's a different shape of engagement for environments where the standard shape is the wrong answer.
/ Contact
Tell us about your fleet — number of devices, vertical, and HRIS — and our RTP team will be in touch within one business day.
Facility
Surya IT Logistics
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing