Device Logistics · Pricing
$5,000 a month buys the machine. Then pay per movement.
Platform access wires your ITSM to our RTP logistics floor — event subscriptions, chain of custody, same-day dispatch, standing capacity. Every laptop that moves is billed at a published rate. Your invoice is an audit trail of actual movements, not a subscription to headcount.
/ Policies
Freight ships on your FedEx or UPS account.
We never mark up shipping — we never even touch the freight bill. Every label runs on your account at your negotiated rates.
Parts at cost.
Repair parts, packaging materials, and consumables pass through at our invoice price, supplier invoice attached. We charge for work, not for goods.
/ Capabilities
What the platform delivers
- 01
JML integration with your HR platform
Joiner, mover, and leaver events trigger kit-and-ship and retrieval automatically. No tickets, no spreadsheets.
- 02
Device Response: ITSM integration for rapid repair shipping
A break/fix ticket in your ITSM becomes a same-day swap dispatch from RTP.
- 03
Real-time inventory
Every unit's location, status, and custody record, live in the portal.
- 04
Recycling and value reclaim
End-of-life units wiped, certified, and routed to your recycle or reclaim strategy. Residual value comes back to you.
- 05
Zero Trust automation engineering (T&M)
E5, Intune, and Autopilot v2 device preparation engineering, billed time & materials at $200/hr.
/ Meter
The lifecycle meter
Every laptop that moves is billed at a published rate. This is the whole rate card.
01 · Ship
New hire — kit & ship
Image, enroll, security baseline validation, kit, same-day dispatch. Freight on your carrier account.
Branding & kitting add-on +$25 / unit (materials at cost)
02 · Retrieve
Offboarding — box & retrieve
Return kit out, prepaid label on your carrier account, recovery chase to receipt.
03 · Receive
Receiving & induction
Scan, custody record, condition triage, disposition call.
04 · Wipe
Secure wipe — every unit received
NIST 800-88 with certificate.
05a · Reprovision
In lifecycle → reprovision-ready
Clean, repair triage, re-image, back to deployable stock.
05b · Recycle
Out of lifecycle → recycle/reclaim handoff
Pack, palletize & manifest to your recycle or reclaim vendor, per your disposition strategy.
06 · Storage
Storage
Secure inventory hold, asset-tracked.
01 · Ship
New hire — kit & ship
Image, enroll, security baseline validation, kit, same-day dispatch. Freight on your carrier account.
Branding & kitting add-on +$25 / unit (materials at cost)
02 · Retrieve
Offboarding — box & retrieve
Return kit out, prepaid label on your carrier account, recovery chase to receipt.
03 · Receive
Receiving & induction
Scan, custody record, condition triage, disposition call.
04 · Wipe
Secure wipe — every unit received
NIST 800-88 with certificate.
05a · Reprovision
In lifecycle → reprovision-ready
Clean, repair triage, re-image, back to deployable stock.
05b · Recycle
Out of lifecycle → recycle/reclaim handoff
Pack, palletize & manifest to your recycle or reclaim vendor, per your disposition strategy.
06 · Storage
Storage
Secure inventory hold, asset-tracked.
Every laptop that enters our facility is wiped and certified before anything else happens to it. That's not an option you select — it's how the chain of custody works.
Volume pricing applies above 100 units/mo. Mass events — M&A waves, intern classes, seasonal surges, fleet refreshes — run at these same unit rates, scheduled as projects; project management at $200/hr.
/ Repair Bench
The repair bench
Units triaged at receiving that need component work go to the bench. Labor is flat-rate and published. Parts are passed through at cost and billed as a separate line — always, with the part invoice attached.
- Bench diagnosis is included in Receiving & induction — no separate diag fee when the unit proceeds to repair.
- Repairs beyond published SKUs (board-level, liquid damage) are quoted per unit before work begins; approve or decline in the portal.
- If labor + parts exceeds 50% of replacement value, we flag it and recommend disposition instead. You decide.
/ Field Services
The last hundred feet
Shipping ends at your dock. Field service ends at the desk, logged in, old unit already in our van. Same techs who run our bench, in our trucks, at published rates — hands are metered like everything else here.
The field meter
Onsite hands — delivery or swap
+$95 / first unit
+$45 / each additional unit, same stop
Applies on top of any outbound movement — kit & ship or a coverage swap. Delivered, docked, peripherals connected, login verified. Departing unit retrieved on the same visit (retrieval bills its published rate). No published line changes; this line adds.
Field visit — scheduled
$185 / visit
Desk moves, peripheral and printer installs, conference room work — a defined task at a defined time. The visit fee covers the stated purpose.
Onsite time beyond the stated purpose
Field tech $95 / hour
Senior field tech $125 / hour
half-hour increments
"While you're here" is fine — it just isn't free. Additional work bills hourly, approved in the ticket before the clock starts — tier printed in the approval. The rate you approve is the rate that bills. Senior-tier work is defined by task, not by who shows up: rack and structured cabling, AV and control systems, escalation revisits — or any visit where you ask for a senior by name. Anything requiring engineering judgment escalates to the $200/hr engineering line — a field tech's hands never substitute for an engineer's decisions, at any rate.
Zones — geography, priced honestly
When enough Zone 3 demand clusters in one metro, we don't raise prices — we open a depot, and your surcharge becomes a rate cut. Field demand is literally how we decide where to build next.
Onsite Response Coverage
+$3 / covered user / month
requires Device Response Coverage · Zone 1 sites
DRC puts a configured spare on a truck the same business day. Onsite Response Coverage puts a technician at the desk with it: next-business-day onsite response for covered users at Zone 1 sites. The coverage fee is the standing promise; visits still bill the field meter. There is no all-you-can-eat tier — unmetered labor is the disease this company was built to cure, and we're not catching it on purpose.
Field services cover end-user compute and peripherals. Network edge onsite work is priced inside your certified template — one truck roll never has two prices. Zone 1 SLAs exist because routes are dense; overage approval in-ticket is what keeps them dense.
/ Buying Modes
Two ways to buy
Metered · Standard
Metered
$5,000/mo access + per-unit rates above. The invoice lists every movement and reconciles to your JML records line by line.
Committed Flow · Enterprise
Committed Flow
We baseline your routine joiner/leaver volume and fix it into one predictable monthly fee — access, provisioning, recovery, wipe, storage, all in. Mass events (M&A, interns, seasonal, refresh waves) stay metered at published rates. Volume collar: baseline ±15%, re-priced annually.
This is how a 4,000-employee national professional services firm runs on Surya today.
/ Device Response Coverage
Device Response Coverage
The per-user layer, priced like insurance — because it is.
$4 / covered user / month
volume: $3 above 2,500 users · floor $400/mo · requires platform access
What the fee maintains
- Configured spare pool sized to your covered population (4%, min 5 units), imaged, enrolled, security-baselined, re-imaged when your build changes
- Same-business-day swap dispatch: ITSM events by 2:00 PM ET ship same day
- Priority through the repair bench to replenish the pool from recoveries
- Low-stock alerts and pool health in the portal
What still bills on the meter
- swap outbound$135
- retrieval$95
- receiving$10
- wipe$15
- reprovision$75
- pool storage$8/unit/mo
- onsite hands+$95
The coverage fee is the standing promise; the meter is the work.
Cover a whole population or a whole HRIS-defined segment (100-user minimum) — never a hand-picked list. The same-day promise exists because the pool exists.
Included at no charge for every user on an AI Service Ops seat.
Misses credit 10% of that month's coverage fee, capped at 50%. Covered-user count trues up quarterly from your HRIS feed.
/ Network Edge
The network edge runs on a different clock
Laptops move constantly; we meter the movement. Edge devices sit still for years — and their stillness is where the value is: config held to a golden template, a configured spare staged, same-day dispatch when a site goes dark. No two edge architectures are alike, so we don't publish a per-site price. We publish the process that produces your price.
01 — DISCOVER
A paid site and architecture survey: what's at your sites, what should be. Billed at $200/hr with a not-to-exceed quote before we start. The output is your template — the unknown is the deliverable, not your risk.
02 — CERTIFY
The survey produces a certified template class: bill of materials, golden configuration, spare-stack definition — and your per-site coverage rate, fixed for the term and printed on the certification itself. The engineering document and the quote are the same document.
03 — RUN
Certified per-site coverage keeps the standard alive: template compliance, configured spares staged at RTP, same-business-day dispatch on failure. Rare events bill on the edge meter. Template changes trigger re-certification — your rate never drifts silently.
Edge event meter
A wiped laptop and a sanitized firewall are not the same act — one destroys a disk, the other destroys the map of your network, with a certificate to prove it. The meter prices the device class honestly. And a staged spare isn't storage: a unit held config-synced to your golden template is warm inventory with labor in it, and it lives inside your certified coverage rate, not on the storage line.
Every edge device that enters the facility has its configuration, secrets, and keys destroyed and certified before anything else happens to it. Same rule as laptops — that's the chain of custody.
We don't publish a per-site edge price because we'd be guessing at your architecture. We publish the process that produces your price — and once your template is certified, your rate is fixed and printed on it.
- — Survey fee: 50% credited against your first year of edge coverage if you proceed within 90 days of certification.
- — Sites that can't be templated are handled as quoted T&M — we run standards; we don't publish prices for exceptions.
- — Robot and cobot commissioning is per-unit quoted project work — see the manufacturing page.
- — OT security sensors (Claroty, Nozomi Networks) integrate into certified templates — licensing on your paper, integration at $200/hr.
/ Scenarios
What firms like yours pay
~500 employees
15% attrition, 8% growth
≈ $7,700/mo
all-in
+ Device Response, full population: +$2,000/mo
~1,000 employees
15% attrition, 8% growth
≈ $10,500/mo
all-in
+ Device Response, full population: +$4,000/mo
~4,000 employees
20% attrition, 5% growth
≈ $27–31k/mo
typically Committed Flow
+ Device Response, full population: +$12,000/mo at volume rate
Illustrative — your churn drives your bill. Freight excluded; it ships on your carrier account at your rates. Network edge coverage is quoted per certified template and not included in these figures.
/ Calculator
Model your flow
Move the sliders. Every input maps to a published rate on the meter above — no black box.
Branding & kitting on outbound units
Adds $25/unit to every new-hire ship.
Device Response Coverage
Same-day swap on a standing spare pool. $4/user/mo · floor $400/mo.
Movements / year
304
184 outbound · 120 recoveries
Total
$9,183/mo
all-in
Refresh waves and mass events quoted as projects at the same unit rates. Freight on your carrier account, excluded here.
This models laptop lifecycle flow only. The network edge is priced through template certification, not a calculator — see The Network Edge below.
/ Comparison
How the models compare
Three ways this market prices the same laptop's journey. We publish ours; judge for yourself.
| SuryaRTP logistics floor | Per-seat platformsWorkwize / Firstbase-style | Pay-per-use marketplacesQuipteams / GroWrk à la carte | |
|---|---|---|---|
| How you're billed | $5,000/mo access + published per-movement rates | Per employee/mo — every seat, whether its device moved or not | Per transaction, no standing commitment |
| Freight | Your FedEx/UPS account. We never touch the freight bill | Bundled into the platform relationship | Typically billed at carrier cost |
| Hardware & parts | We don't sell hardware. Repair parts at cost, invoice attached | Procured through the platform — markup is the model | Sourced per order through local vendors |
| Repair | In-house bench at our RTP facility, flat published labor | Partner/depot networks, varies by region | Limited or partner-dependent |
| Facility | Our own 27,000 sq ft RTP facility. NIST 800-88, chain of custody on every unit | Third-party warehouse networks | Vendor networks, varies by country |
| ITSM depth | Native event subscriptions + status write-back (ServiceNow-grade) | HRIS-first; ITSM secondary | HRIS-triggered ordering |
| Minimums & lock-in | Access fee is the only commitment. Route any population you want | Seat minimums, annual contracts, exclusivity clauses are common | None — and no standing capacity either |
| Dispatch commitment | Events by 2:00 PM ET ship same business day | Typical delivery windows 5–7 days | 2–4 days claimed, varies by region |
Surya
$5,000/mo access + published per-movement ratesPer-seat platforms
Per employee/mo — every seat, whether its device moved or notPay-per-use marketplaces
Per transaction, no standing commitmentSurya
Your FedEx/UPS account. We never touch the freight billPer-seat platforms
Bundled into the platform relationshipPay-per-use marketplaces
Typically billed at carrier costSurya
We don't sell hardware. Repair parts at cost, invoice attachedPer-seat platforms
Procured through the platform — markup is the modelPay-per-use marketplaces
Sourced per order through local vendorsSurya
In-house bench at our RTP facility, flat published laborPer-seat platforms
Partner/depot networks, varies by regionPay-per-use marketplaces
Limited or partner-dependentSurya
Our own 27,000 sq ft RTP facility. NIST 800-88, chain of custody on every unitPer-seat platforms
Third-party warehouse networksPay-per-use marketplaces
Vendor networks, varies by countrySurya
Native event subscriptions + status write-back (ServiceNow-grade)Per-seat platforms
HRIS-first; ITSM secondaryPay-per-use marketplaces
HRIS-triggered orderingSurya
Access fee is the only commitment. Route any population you wantPer-seat platforms
Seat minimums, annual contracts, exclusivity clauses are commonPay-per-use marketplaces
None — and no standing capacity eitherSurya
Events by 2:00 PM ET ship same business dayPer-seat platforms
Typical delivery windows 5–7 daysPay-per-use marketplaces
2–4 days claimed, varies by region"Per-seat platforms" describes the model published by Workwize, Firstbase, and similar vendors; "pay-per-use marketplaces" describes the model published by Quipteams and GroWrk's à la carte tier. Model descriptions sourced from each vendor's public pricing and product pages as of July 2026. We compare models, not rumors — verify everything, including us.
The honest version: below ~500 employees, the per-seat math and ours land close. Above that, seats you pay for stop moving laptops — and our meter doesn't bill what doesn't move.
/ FAQ
Questions we hear
/ CTA
Ready to see your number?
Fifteen minutes with your headcount and attrition rate is enough to model your exact monthly flow.