Device Logistics · Pricing

$5,000 a month buys the machine. Then pay per movement.

Platform access wires your ITSM to our RTP logistics floor — event subscriptions, chain of custody, same-day dispatch, standing capacity. Every laptop that moves is billed at a published rate. Your invoice is an audit trail of actual movements, not a subscription to headcount.

Platform access: $5,000/mo flatadditional ITSM instance, entity, or region: +$1,500/mo

/ Policies

Freight ships on your FedEx or UPS account.

We never mark up shipping — we never even touch the freight bill. Every label runs on your account at your negotiated rates.

Parts at cost.

Repair parts, packaging materials, and consumables pass through at our invoice price, supplier invoice attached. We charge for work, not for goods.

/ Capabilities

What the platform delivers

  • 01

    JML integration with your HR platform

    Joiner, mover, and leaver events trigger kit-and-ship and retrieval automatically. No tickets, no spreadsheets.

  • 02

    Device Response: ITSM integration for rapid repair shipping

    A break/fix ticket in your ITSM becomes a same-day swap dispatch from RTP.

  • 03

    Real-time inventory

    Every unit's location, status, and custody record, live in the portal.

  • 04

    Recycling and value reclaim

    End-of-life units wiped, certified, and routed to your recycle or reclaim strategy. Residual value comes back to you.

  • 05

    Zero Trust automation engineering (T&M)

    E5, Intune, and Autopilot v2 device preparation engineering, billed time & materials at $200/hr.

/ Meter

The lifecycle meter

Every laptop that moves is billed at a published rate. This is the whole rate card.

01 · Ship

New hire — kit & ship

$135 / unit

Image, enroll, security baseline validation, kit, same-day dispatch. Freight on your carrier account.

Branding & kitting add-on +$25 / unit (materials at cost)

02 · Retrieve

Offboarding — box & retrieve

$95 / unit

Return kit out, prepaid label on your carrier account, recovery chase to receipt.

03 · Receive

Receiving & induction

$10 / unit

Scan, custody record, condition triage, disposition call.

04 · Wipe

Secure wipe — every unit received

$15 / unit

NIST 800-88 with certificate.

05a · Reprovision

In lifecycle → reprovision-ready

$75 / unit

Clean, repair triage, re-image, back to deployable stock.

05b · Recycle

Out of lifecycle → recycle/reclaim handoff

$20 / unit

Pack, palletize & manifest to your recycle or reclaim vendor, per your disposition strategy.

06 · Storage

Storage

$8 / laptop / mo

Secure inventory hold, asset-tracked.

Every laptop that enters our facility is wiped and certified before anything else happens to it. That's not an option you select — it's how the chain of custody works.

Volume pricing applies above 100 units/mo. Mass events — M&A waves, intern classes, seasonal surges, fleet refreshes — run at these same unit rates, scheduled as projects; project management at $200/hr.

/ Repair Bench

The repair bench

Units triaged at receiving that need component work go to the bench. Labor is flat-rate and published. Parts are passed through at cost and billed as a separate line — always, with the part invoice attached.

Keyboard replacement$75 / unit
Touchpad replacement$85 / unit
LCD / display replacement$95 / unit
  • Bench diagnosis is included in Receiving & induction — no separate diag fee when the unit proceeds to repair.
  • Repairs beyond published SKUs (board-level, liquid damage) are quoted per unit before work begins; approve or decline in the portal.
  • If labor + parts exceeds 50% of replacement value, we flag it and recommend disposition instead. You decide.

/ Buying Modes

Two ways to buy

Metered · Standard

Metered

$5,000/mo access + per-unit rates above. The invoice lists every movement and reconciles to your JML records line by line.

Model your flow →

Committed Flow · Enterprise

Committed Flow

We baseline your routine joiner/leaver volume and fix it into one predictable monthly fee — access, provisioning, recovery, wipe, storage, all in. Mass events (M&A, interns, seasonal, refresh waves) stay metered at published rates. Volume collar: baseline ±15%, re-priced annually.

This is how a 4,000-employee national professional services firm runs on Surya today.

Talk to us →

/ Scenarios

What firms like yours pay

~500 employees

15% attrition, 8% growth

≈ $7,700/mo

all-in

~1,000 employees

15% attrition, 8% growth

≈ $10,500/mo

all-in

~4,000 employees

20% attrition, 5% growth

≈ $27–31k/mo

typically Committed Flow

Illustrative — your churn drives your bill. Freight excluded; it ships on your carrier account at your rates.

/ Calculator

Model your flow

Move the sliders. Every input maps to a published rate on the meter above — no black box.

800
15%
8%

Branding & kitting on outbound units

Adds $25/unit to every new-hire ship.

60% redeploy · 40% retire

Movements / year

304

184 outbound · 120 recoveries

Platform access$5,000/mo
Fulfillment (avg)$4,183/mo

Total

$9,183/mo

all-in

Refresh waves and mass events quoted as projects at the same unit rates. Freight on your carrier account, excluded here.

/ Comparison

How the models compare

Three ways this market prices the same laptop's journey. We publish ours; judge for yourself.

How you're billed

Surya

$5,000/mo access + published per-movement rates

Per-seat platforms

Per employee/mo — every seat, whether its device moved or not

Pay-per-use marketplaces

Per transaction, no standing commitment
Freight

Surya

Your FedEx/UPS account. We never touch the freight bill

Per-seat platforms

Bundled into the platform relationship

Pay-per-use marketplaces

Typically billed at carrier cost
Hardware & parts

Surya

We don't sell hardware. Repair parts at cost, invoice attached

Per-seat platforms

Procured through the platform — markup is the model

Pay-per-use marketplaces

Sourced per order through local vendors
Repair

Surya

In-house bench at our RTP facility, flat published labor

Per-seat platforms

Partner/depot networks, varies by region

Pay-per-use marketplaces

Limited or partner-dependent
Facility

Surya

Our own 17,000 sq ft RTP facility. NIST 800-88, chain of custody on every unit

Per-seat platforms

Third-party warehouse networks

Pay-per-use marketplaces

Vendor networks, varies by country
ITSM depth

Surya

Native event subscriptions + status write-back (ServiceNow-grade)

Per-seat platforms

HRIS-first; ITSM secondary

Pay-per-use marketplaces

HRIS-triggered ordering
Minimums & lock-in

Surya

Access fee is the only commitment. Route any population you want

Per-seat platforms

Seat minimums, annual contracts, exclusivity clauses are common

Pay-per-use marketplaces

None — and no standing capacity either
Dispatch commitment

Surya

Events by 2:00 PM ET ship same business day

Per-seat platforms

Typical delivery windows 5–7 days

Pay-per-use marketplaces

2–4 days claimed, varies by region

"Per-seat platforms" describes the model published by Workwize, Firstbase, and similar vendors; "pay-per-use marketplaces" describes the model published by Quipteams and GroWrk's à la carte tier. Model descriptions sourced from each vendor's public pricing and product pages as of July 2026. We compare models, not rumors — verify everything, including us.

The honest version: below ~500 employees, the per-seat math and ours land close. Above that, seats you pay for stop moving laptops — and our meter doesn't bill what doesn't move.

/ FAQ

Questions we hear

Access is the standing machine: your ITSM wired to our floor, capacity reserved, dispatch commitment live. The months nothing moves are the months it's cheapest to be ready.

/ CTA

Ready to see your number?

Fifteen minutes with your headcount and attrition rate is enough to model your exact monthly flow.

One business day response. No mailing list.