Your IT team owns the gold image (the approved standard setup every machine gets), the security baseline, the patch policy, and the compatibility engineering. We run it — from our national hub in Research Triangle Park, with on-site spare pools staged at your sites and every device tracked by serial number at every handoff. Imaging, kitting, same-day ship on failure, recovery, certified data erasure (NIST 800-88), and IT asset disposition (ITAD) — secure wipe, resale, or certified destruction of retired devices.
/ Capabilities
01
We image to the gold build your team validates, kit peripherals to your spec, and ship direct to the employee. We do not build or validate the image — that is your IT team's authority. We execute it, at scale, on every unit.
02
A pre-imaged spare pool sized to your covered population, staged at your site. Restocked from the RTP hub on a cadence you can plan against. Same-day swap on failure — no procurement clock.
03
Prepaid return kits, guided workflows, and a chase-to-receipt process. Every unit tracked by serial number end-to-end.
04
Every recovered unit sanitized to NIST 800-88 with a certificate on file against the serial. Redeploy, refurbish, or certified destruction.
05
Certified destruction where required. Remarketing where possible — proceeds return to you, often net-positive against disposal cost.
06
Field techs for site work — rack and structured cabling, AV, install visits — billed by the hour (time and materials, T&M) at a published field-services rate. Judgment work escalates to your engineering team, not to ours.
/ Who owns what
In every program, the physical operation is ours and the running estate is yours. Those never change. The only question is who owns the build — and both answers are first-class here.
Always Surya — the physical operation
Always you — the running estate
/ The build — your choice
Path — your team maintains the build
Your gold image, your baselines, your update cadence. We execute it exactly — every device, every swap, every time — and sign the evidence back to your ITSM. Build Engineering and Build Maintenance don't apply; there is nothing to hand over. For IT departments that already run an automated build and want to keep it.
Path — Surya builds and maintains it
We engineer the build we deploy — imaging, application packaging, enrollment, driver handling — every decision written into a build log you ratify before we ship on it. Build Maintenance keeps that build current: OS servicing in the image (keeping the operating system's monthly updates inside the standard setup), application packages, driver support. Maintenance of the build, never management of the estate — the constants above don't move.
Priced on the pricing page: Build Engineering at $200/hr, billed by the hour (time & materials); Build Maintenance as a quoted monthly line — both $0 on the customer-maintained path.
On either path, day two looks the same:
/ Surya owns
/ Your help desk owns
/ The handoff
/ Device Response Coverage
Optional per-device coverage: a configured spare pool sized to your covered fleet, kept ready at the RTP hub and forward-staged at your sites. ITSM events by 2:00 PM ET ship the same business day. The rate is published on the pricing page.
See the rate card →/ the RTP hub
The RTP hub is our national configuration and distribution center — HIPAA-aligned, NIST 800-171-aligned operations, NIST 800-88 sanitization, and serialized custody from receipt to disposition. One national hub, spare pools staged at your sites. The physical operation is the moat.
/ Pricing
One meter — devices under management. Tiered from $20/device (250–499) down to $14/device (5,000+) as your fleet grows, with same-day Device Response included. $5,000/mo platform minimum — below 250 devices, the minimum is the price. Movements bill per event. Published rates, no dance.
See the full rate card →/ Surya Critical
This configurator prices the standard laptop fleet. Firewalls, HMIs, PLCs, and clinical peripherals — the operation-stopping devices beyond laptops — are Surya Critical: customer-owned, config-loaded spares under the same serialized custody, quoted in a working session, never configured online. An attach for fleet customers.
Explore Surya Critical →/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya IT Logistics
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing