Beyond the laptop fleet: firewalls with their configurations, HMIs, PLCs, clinical and dental peripherals — the single points of failure that take a line, a clinic, or a site down when they die. Same secured floor, same custody tracked by serial number, same same-day swap from stock staged at your site.
Surya Critical is an attach for existing Surya fleet customers. The standard fleet program comes first — it builds the custody, inventory, and site logistics this program runs on.
/ The Model
M / 01
You purchase every unit — we never take title, never resell hardware. The spare pool is your property, staged in our cage and yours.
M / 02
A spare firewall is useless as blank metal. We maintain the golden-config library — firewall configs, PLC programs, HMI projects, driver sets — versioned and current, so the spare that comes out of the cage is your device, ready to run.
M / 03
Set up at the RTP hub, staged on your site, swapped in minutes, failed unit back tracked by serial number at every handoff, for manufacturer repair/return (RMA) and disposition.
/ What Qualifies
01
One dead unit stops revenue or care at the site.
02
Its configuration, image, or firmware can be captured, versioned, and pre-loaded onto a spare at the RTP hub.
03
A non-specialist on site can swap it with a guided runbook. Where a trade is required (a PLC in a panel is an electrician's job), we stage the pre-loaded spare and your maintenance team performs the physical install.
/ Catalogs
Catalog / Manufacturing
Catalog / Healthcare
Catalog / Workplace & Collaboration
Every company's room stack is different. One office runs Neat on Zoom, the next runs Teams Rooms on different hardware, the third has wireless presentation bolted onto both. Nobody standardizes — which is exactly why rooms belong in Surya Critical.
A dead boardroom on client-call day is downtime. Same physics as laptops: your device, your paper, our custody — and when the room needs hands, your site staff or a partner we coordinate performs the install or swap to our runbook.
Every catalog is defined with you — potentially unique to your operation. The framework is the same; the list never is.
/ Where we stop
We operate on the compute, connectivity, and configuration layer of clinical and industrial equipment — drivers, firmware, calibration software, network configs, staging, secure storage, and serialized manufacturer repair/return (RMA) logistics — on devices you own.
We are not an FDA-registered device servicer or distributor. Reprocessing, sterilization, and anything that delivers therapy or monitors a patient stays with your biomed and clinical engineering teams, where it belongs.
Drawing that line precisely is how you know we've run this work before.
/ How it starts
Your operations and IT leads walk each site to a guided workflow with a Surya specialist on the line, and we list every device that passes the three tests from our side. You leave with three artifacts.
A / 01
What's covered — every device that passes the three tests, defined against your operation.
A / 02
How many of each, staged where — sized to actual burn rate and site topology.
A / 03
Which golden configs we hold and how they're versioned.
The audit is the front door to Surya Critical.
/ OT security
Where your critical equipment includes OT — the operational technology running production and clinical equipment — we deploy and manage OT security software for visibility and threat detection across those devices. The software rides on your licensing, like everything else: Nozomi Networks or Claroty, or a platform of your choosing. We deploy it, configure it, and fold its findings into the runbooks that govern every enrolled device.
/ How this is priced
Every Surya Critical catalog is different — a config-loaded firewall spare, a pre-staged PLC, and an intraoral sensor carry different custody, staging, and swap economics. Publishing a rate for that would be pretending. We sit with you, walk the catalog, and quote it. The standard fleet is published; this is quoted.
Attach program · existing fleet customers · quoted, not configured
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya Technologies
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing