Your IT Department. $100 per person per month.

The end of IT support as it exists today.

We keep your people up and secure, and your sites up and secure. Your IT Department. Every number published.

$100 / person / month

Flat, published. $5,000 a month minimum — covers up to 50 people. Support, security, one setup per role, and Standby are included. Device movements bill at the published per-event rates on the pricing page. OT/IT devices and sites run under Surya Critical, quoted separately. No consulting hours. No guessing. Productivity returned to the business.

Included in the $100

  • AI-driven support with human specialists
  • Endpoint management and security
  • One standard setup per role
  • Standby readiness

Billed per event at published rates

  • Shipping and kitting
  • Retrieval and reprovisioning
  • Storage
  • Deployments and mass deployment events (fixed quotes)
Find your program →See what the $100 includes →

/ Healthcare

A practitioner down is care not delivered.

A dark clinic seat or front desk costs visits, revenue, and patient trust by the hour. A spare, already set up, comes from the on-site pool onto the floor in minutes; the dead machine leaves tracked by serial number, HIPAA-aligned.

How we keep clinics running →

/ Manufacturing

A dead machine is product that doesn't ship.

When an HMI or engineering laptop drops at 2am, the line can't wait on a courier. A spare comes out of the plant's on-site cage, already set up to run; the night shift keeps moving.

How we keep lines moving →

/ Private Equity

Day one of the roll-up, everyone needs a working laptop.

Every day the acquired workforce can't work, the integration clock and the deal thesis slip. We stage and ship thousands of ready-to-work devices from the RTP hub in days.

How we run day one →

/ Who this is for

Companies with 50 or more people on Microsoft 365 — Microsoft's business email, apps, and sign-in service. That is the whole qualification. You hold your own Microsoft 365 licensing, including sign-in and device management (Entra ID and Intune); we operate inside it. Multi-site operations where a down device stops work — clinics, plants, distributed and acquired workforces — are where this pays for itself fastest.

$100 per person per month · $5,000/mo minimum, covers up to 50 people · Device movements at published per-event rates · One national hub in Research Triangle Park, NC · Spare pools staged at your sites

/ The position

The IT services industry is priced around a decision that no longer exists.

For twenty years a mid-market company faced genuine architectural choices. Novell or NT. GroupWise, Notes or Exchange — the network and email platforms of the day. Choosing wrong cost years, so the people who charged to navigate the choice were selling something real. That work is finished. The platform question has one answer now.

What did not finish is the building. Someone still has to configure it correctly, keep it current, hold the devices, and be accountable when it breaks. The industry kept the deciding, which is easy to bill and impossible to audit, and left you the building.

We took the building.

See the price →

/ Find your program

Two questions. Then exactly what we'd do for you.

/ 01

Who are you

Healthcare · Manufacturing · PE & roll-ups · Other

/ 02

Roughly how many people?

a round number is fine

/ Result

Your program.

Find your program →

/ Three steps

Three steps, and you can stop at any of them.

/ 01

Standby

$20 per person per month

$500 a month minimum

A spare laptop, built and waiting — kept on your current setup and shipped the day you call it.

Standby →

/ 02

Add a locker

Priced by the slot

One slot is one machine the locker holds

The spare laptop sits in your building. Opened by badge or code, so no one waits for a truck.

Smart lockers →

/ 03

Your IT Department

$100 per person per month

$5,000 a month minimum, covers up to 50 people

Support, security, one setup per role, and Standby included.

See the price →

Movements bill at the same published rates at every step.

/ What we do

Never touch a laptop again.

The whole device lifecycle — set up, deliver, recover, wipe — is ours. Your team stops running device logistics. No imaging bench, no shipping desk, no returns closet. It leaves your building.

/ What we do

One inventory, tracked by serial.

Every machine is catalogued by serial number and carries a custody record from build to disposal. Spare pools are sized per site and restocked from the RTP hub on a set cadence.

/ What we do

Support, security, and the build — included.

AI answers the help request first; a human specialist joins remotely when it can't. Every machine stays patched and locked down, and company systems stay reachable only by the person they belong to — run on Microsoft Intune and Microsoft Entra, the tools you already license. Your standard setup is ours to keep current. All of it inside the $100.

/ What Your IT Department covers

Three layers, one price.

End-to-end AI-driven IT services, with a physical layer, and a human layer for when the AI doesn't work. All three are in Your IT Department at $100per person per month. Device movements bill at the published per-event rates.

/ Support

Ask for help. It gets handled.

An employee asks for help in the channel they already use. Automation resolves what it can resolve — access, software, settings, the routine repair paths. When it can't, a human specialist joins remotely, on the same request, without the employee starting over. No ticket maze, no escalation theater.

/ Software, accounts & cloud

Only the right person gets in.

Every sign-in is checked on its own merits — no one gets in just because they're on the network (zero trust). We build the rules on Microsoft Entra from proven templates, test them against your actual people and devices before anything goes live, run them in a watch-only mode so you can see what they would have done, and only turn them on after someone on your side signs off. Every machine is kept patched and locked down the same way, using Microsoft Intune. The same layer covers your Microsoft accounts and your access rules. Azure infrastructure is run as its own published line, not inside the per-person price. Details on the pricing page.

/ Physical

The physical layer.

Build, kit, ship, stage on-site spare pools, same-day Device Response on failure, onboarding and offboarding, moves and changes, recovery, certified erasure, disposition. One national hub in Research Triangle Park, NC. Freight always ships on your carrier account.

/ Surya owns

Every machine, end to end: the device itself, the setup on it, how secure and compliant it stays, and the end user's support experience. If a person can't work, it is our problem — not a question of which queue it belongs in.

/ You own

The account that holds your company's people and licensing, and the systems behind your own business applications — the systems your industry runs on. You hold the Microsoft 365, Entra ID, and Intune licensing; we operate inside it.

/ The first day

The best first impression your company makes.

One branded box. Their laptop imaged to your build (loaded with your standard setup) and enrolled (registered to your company's management system), ready to log in — accessories laid out, a welcome card, your brand on the packaging. No "set up your machine, here are twelve steps."

Day one, they're working, and they feel like the company was ready for them. It's an employer-brand and retention win, delivered as logistics — not another portal.

/ Inside the box

  • 01Laptop imaged to your build, enrolled, powered up and signed in on first boot.
  • 02Accessories laid out and ready to use — no bag of unlabeled cables.
  • 03Your branded packaging, personalized welcome card, optional swag insert.
  • 04Kitting bills at the published per-unit rate. Branded packaging materials pass through at our cost — your choices set the number.

/ Scenarios

The moments that used to stop the work.

From PE roll-ups to quarterly refreshes to a dead laptop at 2am — the physical work becomes routine.

Scenario / 01

Healthcare

A clinician's laptop dies mid-shift.

Care can't wait for a five-day replacement. A spare laptop — already loaded with your standard setup — is walked from the on-site pool to the floor in minutes; the dead machine is sealed, tracked, and shipped back to the RTP hub for wipe and disposition. Your clinician never opens a ticket about hardware — they get a working device.

  • +On-site spare pool sized to your clinical footprint
  • +HIPAA-aligned handling, tracked by serial number end to end
  • +Encryption (BitLocker), audit logging, and biomed asset tags carried over on the swap
  • +Erased for good, with a certificate (NIST 800-88), at the RTP hub

Scenario / 02

Manufacturing

A plant engineering laptop drops off the network at 2am.

The night shift doesn't wait for a shipped replacement. A spare from the plant's on-site pool comes out of the cage, ready to run your setup and your process. The failed unit goes back to the RTP hub. Production keeps moving.

  • +On-site spare pool at every plant we cover
  • +Your engineering setup, drivers, and controls — configured and maintained by us
  • +Retrieval and repairs, tracked by serial number, handled from our floor, not yours
  • +Restocked from the RTP hub on a cadence you can plan against

Scenario / 03

M&A Integration

You closed the deal. Two thousand people need working laptops on Monday.

The integration clock starts immediately. We stage and ship thousands of ready-to-work devices from the RTP hub in days, not quarters — configured to your image, delivered to the desk, reconciled against the target-co inventory. Deployments like this are mass deployment events — a fixed quote, in writing, before the work.

  • +Your setup applied to each acquired company
  • +Mass deployment across distributed workforces
  • +Moving everyone's accounts and sign-in to your systems, coordinated end-to-end (domain migration and identity cutover)
  • +Every device checked against the acquired company's inventory

Scenario / 04

Equipment Refresh

Replacing every laptop in the company without your IT team touching a box.

Fleet refreshes turn into months of lost time when your internal team has to do them between everything else. We plan it in waves, swap devices in place, and take the old fleet back for secure disposition — your team never opens a box. A fleet-wide refresh is a mass deployment event — a fixed quote, in writing, before the work.

  • +Cohort-based refresh planning by role and region
  • +Swap-in-place with return logistics on your carrier account
  • +Old devices erased for good with a certificate, resold, or shredded (asset disposition, NIST 800-88)
  • +Sustainability and recovery-value reporting

Scenario / 05

Onboarding & Offboarding

The new hire's laptop is on their desk before they are.

When someone joins, a configured laptop should be waiting — not stuck in an IT queue. When someone leaves, the laptop should come back — not disappear into a drawer. We handle both, triggered by your HR system.

  • +Day-1 device delivery, triggered automatically by your HR system (HRIS)
  • +Role-based setup, ready to go
  • +Automated offboarding kits with return labels on your carrier account
  • +Every recovered device tracked by serial number — back to stock or retired for good.

Scenario / 06

Multi-site coverage

Forty sites, one operator, one lifecycle.

Every site — plant, clinic, warehouse, corporate — gets the same on-site spare pool, the same restocking cadence, and the same tracking — every device by serial number — at every handoff. One operator, one number to call. Site management is quoted per site; OT and site devices run under Surya Critical, quoted separately.

  • +Per-site spare pools sized to headcount and role mix
  • +Restock cadence you can plan against, site by site
  • +Guided plug-in runbooks for non-IT site contacts
  • +One inventory of record — reconciles line by line to your HR system

/ Surya Critical

Beyond laptops.

The same custody and same-day swap, extended to the devices that stop the operation — firewalls, HMIs, PLCs, clinical peripherals, and the meeting-room systems — as an attach for fleet customers, quoted in a working session.

Explore Surya Critical →
Laptop being scanned as it is set up at the Surya RTP center

/ The RTP Hub — Research Triangle Park, NC

One national configuration and distribution hub, with stock staged where the work is.

The hub configures, restocks, recovers, wipes, and disposes. Spare pools are sized and staged per site in scope — a clinic, a plant, a warehouse, a corporate floor — or held at the hub, or in a locker in your building.

One operator, one custody record. Every device is tracked by serial number at every handoff, nationwide.

  • +Secured, access-logged floor space
  • +HIPAA-aligned and NIST 800-171-aligned handling, storage, and disposal
  • +Inventory tracked by serial number, in real time
  • +On-site erasure for good, certified, and shredding (NIST 800-88)
  • +Climate-controlled staging for HMIs and clinical hardware

/ We run inside the systems you already license

Your Microsoft account stays yours. The work inside it is ours.

We operate inside the systems you already pay for — your HR system, your ticketing system, and the Microsoft platforms — so there is nothing proprietary to learn. Your Microsoft account, your Azure accounts, and your identity records remain yours. The build, keeping every device patched and locked down, the support experience, and your Azure infrastructure run to the operating system line — its own published line — are ours to run inside them.

Your HR system (HRIS)

Your HR system decides. Laptops follow.

We connect to all major HRIS platforms. A joiner or leaver event triggers the physical work: a machine ships, or a machine comes back with a return label. Status syncs both ways, and every asset event lands in an audit-ready record.

Your ticketing system

Your ticketing system

Tickets, asset records, and approvals reconcile end-to-end inside your existing IT ticketing system (ITSM). Every device event auditable where your team already looks.

Keeping machines patched and locked down

Keeping every machine patched and locked down

Role-based setup, app deployment, and hardware settings standard — pushed when the device is registered to your Microsoft account, and enforced for the life of the device. We run that configuration and keep it current.

Machines that set themselves up

The laptop arrives ready to sign in

Devices register to your Microsoft account before they leave the RTP hub. The end user opens the box, signs in, and lands on your fully managed desktop.

Standard setup delivery

The same setup, every time

The managed standard setup every machine gets — apps, settings, security baseline — delivered consistently across clinical, engineering, and field roles. We keep it current; nobody hand-builds a reference machine.

Compliance & Security

HIPAA AlignedNIST 800-171 AlignedNIST 800-88 Sanitization

/ Trust & Proof

Trusted by mission-critical operations.

Operating since 1999.

Anonymized programs, measured numbers. Each one is proof of the physical last-mile layer of Your IT Department — the part most IT providers hand to a courier.

Trusted at 4,000 machines by a private equity-backed national accounting and advisory firm.

HEALTHCARE

Forty clinics. Day-one access for every new hire.

How a multi-state healthcare provider stopped losing clinical hours to laptop logistics.

~40 clinics4 statesZero-touch provisioning
Rippling·Microsoft 365 E5·Intune·Autopilot·Defender·Zscaler ZIA/ZPA
HIPAA-aligned • BAARead the case study

MANUFACTURING

Four plants. No more line-down events from a laptop update.

How a global crop protection manufacturer closed the IT gap across its US footprint.

4 US sitesTwo-authority governancecustody tracked by serial number
SAP SuccessFactors·ServiceNow·Intune·WSUS
NIST 800-171-alignedRead the case study

MANUFACTURING

Thirteen floor events in seventeen months. Every one stopped a machine.

How a precision CNC machining manufacturer turned rare, expensive floor-endpoint failures into a custody problem instead of a staffing problem.

Defense & automotive programs17-month measured windowConfigured-spare custody
Microsoft 365·Intune·Reftab
NIST 800-171-aligned handlingRead the case study

/ Start here

Start with a conversation.

Tell us about your fleet and your sites, and we'll scope it and show you same-day in action.

Find your program →Price My Fleet →Have a conversation →

/ Contact

Start a conversation with our RTP team.

One working session. Fleet, sites, what breaks today, what you want us to own. No slides.

Facility

Surya Technologies
Research Triangle Park, NC 27703

Verticals

Healthcare · Manufacturing