For multi-site outpatient healthcare
Clinic technology built for HIPAA, security and uptime.
Surya provides and operates a standardized technology environment for your clinics, with defined security controls, everyday staff support and device lifecycle operations. Choose from our supported clinic modules and adopt one consistent way to operate them.
Built for clinical organizations with limited internal IT capacity.
Start with one defined scope while your current IT team or provider continues supporting the rest. See how to start.
One standard across clinic functions
- Front deskSupported module
- Exam roomSupported module
- Check-inSupported module
- Imaging workstationSupported module
- Printing and labelingSupported module
- Clinic connectivitySupported module
Illustrative view of clinic functions delivered on one supported standard. Module selection and integrations are confirmed during scoping.
/ The multi-site problem
More clinics should not mean more unmanaged technology risk.
Different equipment, inconsistent security settings, incomplete records and improvised support create risk at every location. Clinic managers get pulled into troubleshooting while a small IT team struggles to keep controls consistent and technology available.
HIPAA safeguards applied inconsistently
Safeguards and the evidence behind them differ from clinic to clinic.
Security drift across devices and locations
Settings, protection and updates diverge as each site is handled locally.
Technology interruptions that delay clinic work
A failure or an unknown setup turns into lost appointment time.
Support that depends on whoever is available
Staff escalate to a clinic manager instead of a defined support path.
Growth that outpaces governance
Every opening or acquisition adds more technical exceptions than a small IT team can govern.
/ What the standard delivers
Protect patient information. Support compliance. Keep care moving.
HIPAA compliance support
Defined technical controls, operating records and device handling practices support your organization's HIPAA responsibilities.
Read moreSecurity
A supported configuration and agreed security baseline reduce variation across the technology Surya operates.
Read moreUptime
Known configurations, staff support and defined recovery methods help restore covered clinic technology when something goes wrong.
Read moreHIPAA compliance remains an organizational responsibility. Surya provides scoped technology controls, operational practices and evidence that support your program.
/ The product
One supported system for the technology your clinics use.
- Standardized configurations Surya defines, deploys and maintains.
- An agreed security baseline applied when a module enters service.
- Everyday staff support and technical troubleshooting within the agreed scope.
- Device lifecycle operations: preparation, deployment, recovery, repair routing and retirement.
- A defined recovery method for the devices Surya covers.
/ 01
Our standard
Supported configurations and qualified integrations define what we operate.
/ 02
Your clinic modules
Select the clinic functions you need from a controlled menu.
/ 03
Ongoing operation
Staff support, troubleshooting and device lifecycle workflows within the agreed scope.
This is an operated system, not an equipment bundle you are left to manage. Technology outside the agreed scope remains with the team or provider that operates it today.
This is not an equipment bundle you are left to manage. Support and operation are part of the service.
/ Clinic modules
Repeatable clinic components. A common operating standard.
A module combines a defined technology setup with its deployment, support and recovery approach. We confirm the supported integrations and requirements before including it in your clinic standard.
Front desk
A supported setup for reception and everyday administrative work.
Specific peripherals and application connections are qualified.
Exam room
Standardized computing for clinicians at the point of care.
EHR workflow and access requirements are confirmed during scoping.
Check-in
Approved computing and peripherals for the check-in workflow.
Surya does not supply a patient intake application.
Imaging workstation
The computing environment supporting an approved imaging workflow.
Vendor compatibility and recovery requirements must be qualified. This is not the clinical imaging device itself.
Printing and labeling
Supported printers and defined configurations for agreed clinic workflows.
Specialty workflows and application dependencies require qualification.
Clinic connectivity
A defined clinic network configuration and agreed support scope.
Carriers, network appliances and failover configurations are scoped case by case.
Final module selection, supported integrations and service scope are confirmed before deployment.
See the module detail and boundaries →/ Support and operations
Configured by Surya. Supported by Surya.
Surya provides everyday staff support and technical troubleshooting for the supported environment. Because we define the configurations we support, each clinic starts from a known setup.
/ 01
Staff request help
Clinic staff contact Surya through the agreed support path.
/ 02
We troubleshoot in scope
L1 everyday help and L2 technical troubleshooting inside the supported environment.
/ 03
Escalation where needed
Issues requiring a vendor or a physical action follow an agreed escalation path.
What is included in the operated scope
- Supported configuration defined and deployed by Surya.
- Security controls operated within the agreed scope.
- L1 everyday staff help and L2 technical troubleshooting.
- Escalation to vendors or retained providers through a named path.
- Lifecycle workflows with a serialized custody record.
Technical support and vendor coordination are not the same as clinical application ownership. Support hours and service commitments are defined in your scope.
/ Lifecycle and continuity
Recovery designed into the operating model.
/ 01
Deployment
Standardized setups are prepared and installed at the clinic.
/ 02
Onboarding readiness
Equipment for new and moving employees is prepared ahead of the start date.
/ 03
Replacement
A qualified failure follows a controlled replacement process.
/ 04
Recovery
Failed, retired and departed devices come back through a documented path.
/ 05
Retirement
Certified erasure where applicable, then approved disposition, recorded by serial number.
Local replacement readiness
For qualified devices and locations, prepared replacements can be positioned onsite, with a controlled swap process and managed replenishment. The locker supports the clinic system; it is not a requirement for every device or every location.
A spare device does not resolve an EHR service outage, an identity outage, a power loss or every network fault. Local replacement readiness covers device failure, not every kind of interruption.
See local replacement readiness →
/ Evidence
Know what is covered, and how it is operating.
Covered scope
The locations, modules and devices Surya operates, recorded by serial number.
Support record
Requests, troubleshooting and changes inside the supported environment.
Custody record
Every handoff, return, swap and retirement for devices in Surya's custody.
Control evidence
Configuration baseline, erasure certificates and diligence material available for review.
Records are made available for review within the agreed scope. They are not a compliance certification.
/ How to start
Start without changing everything.
Adopt a defined scope while your existing IT team or provider continues supporting the rest. Two ways in, both operated to the same supported standard.
Adopt a defined scope
Bring selected clinic functions onto Surya's supported configurations, with security controls and staff support included from the start.
- Qualified module selection and an approved transition.
- The Surya security baseline applied as the module enters service.
- Defined support and escalation for the accepted scope.
- The agreed recovery method for covered devices.
Existing providers retain excluded systems. A device can only be separated where shared identity, network or management dependencies allow it.
Start here →Open or convert a clinic
Deploy the agreed clinic standard at a new location, or at a location ready for change.
- Site and dependency review.
- Supported modules, deployment and staff readiness.
- Security controls, support handoff and documented recovery.
- Existing providers can retain corporate systems and shared services.
Compatibility, implementation scope and availability are confirmed before a date is agreed.
Start here →These are entry scopes, not product tiers. Security controls, support and an agreed recovery method belong to every module from the moment it is accepted into service.
How a scope is qualified.
/ 01
Review the locations in scope
Clinic workflow, current technology and application dependencies.
/ 02
Compare against the supported standard
What qualifies for reuse, and what must be replaced, excluded or separately qualified.
/ 03
Confirm dependencies and responsibilities
Identity, network, access, licenses and the named owner for each retained system.
/ 04
Agree the scope and the transition
Modules, support path, recovery method and the sequence for the first location.
Qualification is a bounded step before deployment, not a consulting engagement or an audit opinion.
/ How responsibility expands
What Surya operates, and what your current provider keeps.
| Scope | Surya operates | Typically retained |
|---|---|---|
| Qualify a scope | Review the locations in scope, compare against the supported standard and confirm dependencies | Current support, configurations and remediation of retained systems |
| Introduce the standard | Qualify and deploy selected Surya modules with their security baseline | Legacy technology and shared services outside the agreed module boundary |
| Operate supported modules | L1/L2, configuration maintenance and agreed operational controls for accepted modules | Excluded systems and named upstream services |
| Extend recovery | Qualified local replacements, replenishment and wider agreed recovery options | Retained platform, carrier and application responsibilities |
| Replicate the clinic standard | Approved rollouts into additional locations and acquisitions | Remaining estate and any deliberately retained services |
These are separable scopes, not mandatory calendar phases. Additional replacement infrastructure can be introduced later where it adds value.
/ Working alongside your current IT
Start without changing everything.
Coexistence works when the boundary is explicit. Before work begins we map the shared dependencies, confirm the access and authority Surya needs, and name who owns each retained system.
One accountable operator per responsibility
A device may depend on several services. Each control or responsibility has a single named owner.
Shared dependencies are mapped first
Identity, network, EHR access, device management and security tools need an agreed operating boundary before anything changes.
Authority and access are confirmed
Surya must hold the access and authority required to deliver the commitments in its own scope.
Licenses are accounted for
Required licensing and entitlements are identified before deployment, not discovered afterwards.
Routing is agreed and tested
We keep an existing help-desk entrance where feasible, or provide a clearly scoped Surya contact path for clinic staff.
Change approval has a route
Changes touching a retained system follow the agreed approval path with the named owner.
Unsupported technology stays with its operator
Anything outside the agreed scope remains the responsibility of the team or provider that operates it today.
Required access, contract boundaries, licenses and provider coordination are assessed before Surya accepts scope. Surya cannot commit to security or uptime for retained systems it does not control.
/ When to expand
Expand at the natural change points.
Expand when the next change creates a reason to do so. Each agreed deployment follows the same supported standard.
- Equipment refreshes
- New hires where the dependencies fit
- New clinics
- Acquisitions
- Planned conversions
Failed-device replacement fits here only where the Surya configuration and its upstream dependencies are already qualified. An emergency is not a moment for an unplanned migration.
/ Standardization
The supported standard is part of the product.
Surya defines the configurations, integrations and controls it supports. We compare your existing environment against that standard and confirm what qualifies for reuse. Unsupported equipment or integrations must be replaced, excluded or separately qualified.
You choose the scope and approve the transition. Surya defines and operates the supported technical standard.
/ Clear ownership
Your standards. Surya's physical operation.
The customer retains
- +Clinical decisions and priorities
- +Business approvals
- +Data authority
- +Application selection, subject to integration qualification
- +Clinical-device authority
- +Scope approval
- +Agreed retained responsibilities
Surya operates
- +Supported configurations and qualified integrations
- +Deployment of the standardized clinic modules
- +L1 and L2 support for the supported environment
- +Device staging, readiness and replacement
- +Recovery, repair and warranty routing
- +Serialized chain of custody
- +Certified erasure and retirement workflow
/ Repeatability
Prove it at one clinic, then repeat it.
The first location validates the scoped setup, the staff support path and the recovery method. Additional clinics adopt the same supported standard instead of becoming separate projects.
/ Proof
An operating foundation, not just a concept.
Each item below is labelled with the work it actually demonstrates.
~40
Patient-facing clinics served
Demonstrates multi-site device preparation, delivery, recovery and custody across a clinical footprint.
4
States
Demonstrates a repeatable physical process across a distributed footprint, not a completed modular rollout.
BAA
Healthcare handling
HIPAA-aligned operations, business associate agreement available, SOC 2 Type II examination complete.
- ~40 patient-facing clinics served
- 4 states
- BAA available
- SOC 2 Type II examination complete
- NIST 800-88 certified erasure
The documented work proves multi-site device preparation, delivery, recovery and custody at scale. The standardized module system is how that operating foundation is delivered going forward, and it is validated at one clinic before wider rollout.
Read the operating report →/ Trust and custody
/ Straight answers
Straight answers.
/ Fit
Built for multi-site clinics adopting one standard.
Strong fit
- Multi-site outpatient clinical organizations
- Limited internal IT capacity
- Willingness to adopt a supported technology standard
- Clinic functions that fit the supported module menu
- Regular hiring, departures, refreshes, openings or acquisitions
- A need for consistent setups and documented device custody
Probably not a fit
- A single clinic or very small footprint
- A requirement to keep bespoke, unsupported equipment and integrations
- An internal team that wants to retain configuration and support itself
- Clinic technology that cannot be standardized or qualified
/ Getting started
Start with the standard for one clinic.
/ 01
Review the clinic
Workflow, current technology and application dependencies.
/ 02
Select and scope
Choose supported modules and define the transition and responsibilities.
/ 03
Validate at one location
Confirm the scoped setup, staff support path and recovery procedures.
/ 04
Expand on the standard
Use the agreed standard as the basis for additional locations.