Surya — IT Hardware Lifecycle Management, Run As A Product

/ The first day

The best first impression your company makes.

One branded box. Their laptop imaged to your build (loaded with your standard setup) and enrolled (registered to your company's management system), ready to log in — accessories laid out, a welcome card, your brand on the packaging. No "set up your machine, here are twelve steps."

Day one, they're working, and they feel like the company was ready for them. It's an employer-brand and retention win, delivered as logistics — not another portal.

/ Inside the box

01Laptop imaged to your build, enrolled, powered up and signed in on first boot.
02Accessories laid out and ready to use — no bag of unlabeled cables.
03Your branded packaging, personalized welcome card, optional swag insert.
04Optional add-on to kit & ship. We execute; your brand shows up on the doorstep.

/ Scenarios

The moments that used to stop the work.

From PE roll-ups to quarterly refreshes to a dead laptop at 2am — the physical work becomes routine.

Scenario / 01

Healthcare

A clinician's laptop dies mid-shift.

Care can't wait for a five-day replacement. A pre-imaged spare — a laptop already loaded with your standard setup — is walked from the on-site pool to the floor in minutes; the dead machine is sealed, tracked, and shipped back to the RTP hub for wipe and disposition. Your clinician never opens a ticket about hardware — they get a working device.

+On-site spare pool sized to your clinical footprint
+HIPAA-aligned chain of custody, serialized end to end
+BitLocker, audit logging, biomed asset tagging preserved on the swap
+NIST 800-88 sanitization certified at the RTP hub

Scenario / 02

Manufacturing

A plant engineering laptop drops off the network at 2am.

The night shift doesn't wait for a shipped replacement. A spare from the plant's on-site pool comes out of the cage, ready to run your image and your process. The failed unit goes back to the RTP hub. Production keeps moving.

+On-site spare pool at every plant we cover
+Your engineering image, your driver pinning, your controls — executed by us
+Serialized retrieval and RMA handled from our floor, not yours
+Restocked from the RTP hub on a cadence you can plan against

Scenario / 03

M&A Integration

You closed the deal. Two thousand people need working laptops on Monday.

The integration clock starts immediately. We stage and ship thousands of ready-to-work devices from the RTP hub in days, not quarters — configured to your image, delivered to the desk, reconciled against the target-co inventory.

+Your image applied per acquired entity
+Mass deployment across distributed workforces
+Domain migration and identity cutover — moving user accounts and sign-in to your systems, coordinated end-to-end
+Asset reconciliation against target-co inventory

Scenario / 04

Equipment Refresh

Replacing every laptop in the company without your IT team touching a box.

Fleet refreshes turn into months of disruption when your internal team has to do them between everything else. We plan it in waves, swap devices in place, and take the old fleet back for secure disposition — your team never opens a box.

+Cohort-based refresh planning by role and region
+Swap-in-place with prepaid return logistics
+IT asset disposition (ITAD) — certified data erasure (NIST 800-88), resale, or shred
+Sustainability and recovery-value reporting

Scenario / 05

Onboarding & Offboarding

The new hire's laptop is on their desk before they are.

When someone joins, a configured laptop should be waiting — not stuck in an IT queue. When someone leaves, the laptop should come back — not disappear into a drawer. We handle both, triggered by your HR system.

+Day-1 device delivery, triggered automatically by your HR system (HRIS)
+Role-based setup executed to your image
+Automated offboarding kits with prepaid return
+Up to 90% remote-worker asset recovery target

Scenario / 06

Multi-site coverage

Forty sites, one operator, one lifecycle.

Every site — plant, clinic, warehouse, corporate — gets the same on-site spare pool, the same restocking cadence, and the same serialized chain of custody: every device tracked by serial number at every handoff. One operator, one rate card, one number to call.

+Per-site spare pools sized to headcount and role mix
+Restock cadence you can plan against, site by site
+Guided plug-in runbooks for non-IT site contacts
+One inventory of record — reconciles line by line to your HR system

Enterprise laptop being scanned during provisioning at the Surya RTP center

/ The RTP Hub — Research Triangle Park, NC

A national configuration and distribution hub in Research Triangle Park, NC built for the hardware your business runs on.

Healthcare and manufacturing don't have time for missing assets, slow imaging queues, or compliance gaps. The RTP hub is built to remove all three, and to restock the spare pools at your sites on a cadence you can plan against.

+Secured, access-logged floor space
+HIPAA-aligned and NIST 800-171-aligned handling, storage, and disposal
+Serialized inventory with real-time asset tracking
+On-site NIST 800-88 sanitization and certified shred
+Climate-controlled staging for HMIs and clinical hardware

/ On-Site Spare Pools

The stock lives where the failure happens.

Same-day doesn't come from being near a warehouse. It comes from the spare already being at your site. We size and stage a pre-imaged spare pool at every site in scope — a clinic, a plant, a warehouse, a corporate floor — so a failure is a walk to the cage, not a wait on a box.

Behind every pool sits one national hub in Research Triangle Park, NC that configures, restocks, recovers, wipes, and disposes. Serialized chain of custody, HIPAA-aligned and NIST 800-171-aligned handling, NIST 800-88 sanitization — one operator, one custody record, one rate card, nationwide.

National in scope. Same-day where it counts.

/ Integrations

Your HR system decides. Laptops follow.

When you onboard or offboard someone in your HR system, the right thing should just happen — a laptop ships, or a laptop comes back. No tickets, no spreadsheets, no one remembering to do it. We connect to the HR system you already use and make the physical work automatic.

Real-time HR system (HRIS) status sync, bidirectional
AI-routed shipping with carrier optimization
Audit-ready dashboards for every asset event

Workday

Rippling

BambooHR

SAP SuccessFactors

ADP

UKG

Greenhouse

Paylocity

/ We run inside your platforms

Run-time governance stays in your tenant.

We engineer the build we deploy; once a device is enrolled, patch policy, security baseline, identity, and helpdesk stay in the platforms your IT team already owns. Nothing proprietary to learn.

IT ticketing system (ITSM)

Your ITSM

Tickets, asset records, and approvals reconcile end-to-end inside your existing IT ticketing system (ITSM). Every device event auditable where your team already looks.

Device-management platform (MDM)

Microsoft 365 Intune

Your role-based setup, your app deployment, your hardware settings standard — pushed when the device is registered to your company's management system, and enforced for the life of the device. We execute the policy your team defines.

Zero-touch — the laptop arrives ready; no IT setup needed

Windows Autopilot

Devices register to your tenant before they leave the RTP hub. The end user opens the box, signs in, and lands on your fully managed desktop.

Standard-setup delivery tool

SmartDeploy

Your gold images — the approved standard setup every machine gets — and application packages, delivered consistently across clinical, engineering, and field roles, without hand-built reference machines.

/ Trust & Proof