Critical Device Continuity for multi-site operations
Managed on-site replacement for the devices your plant, your trucks, your clinics, or your hospital can't run without.
When a critical device fails, the replacement is already there.
Surya keeps preconfigured replacements in an on-site badge-access smart locker at every covered site. Your staff swaps the failed device in minutes. We replenish the locker and manage the failed device from return through repair, warranty, certified erasure, or retirement.
Your IT team keeps control of its standards, applications and network. Surya runs the physical replacement of critical devices.
Gloves and comp supplies arrive before you run out. Someone counts the closet, the rep comes by, the order shows up. Then the computer at the chair dies and there is no replacement in the building. The schedule falls apart while somebody overnight-ships a replacement. The replacement has to exist before the failure, and it has to be on site.
Built for plants, clinics, and other multi-site operations where waiting until tomorrow means lost production, lost appointments, or lost revenue.
/ The replacement process
Five stops from a working site to a working replacement.
- STOP 01
Keep the approved setup ready
Your organization defines the approved setup for every critical device. Surya keeps a working replacement ready at each covered site.
What exists: a clear record of the setup, ready to use when a device fails.
- STOP 02
Plan the need and stage replacements
An on-site badge-access smart locker, networked with every slot tracked. The locker holds customer-owned working replacements for the critical devices that can stop a day. Backup inventory sits at the 27,000 square foot Surya RTP distribution center.
Stock is sized from what stops work at each site.
- STOP 03
Swap and replenish
When a device fails, someone takes the replacement from the locker and keeps working. Surya tracks the swap and replenishes used inventory the next business day.
The replacement is already there before the failure.
- STOP 04
Manage the failed device
The failed device returns to the Surya RTP distribution center under chain of custody for repair, warranty return, certified erasure or retirement. A new hire can receive a ready setup when the approved process calls for it; a leaver's device follows the documented return path.
A retired unit is documented and erased with a certificate filed for the wipe.
- STOP 05
Keep the operation ready
Immediate swap. Surya replenishes used inventory the next business day. A working replacement is ready for every critical device we cover.
The replacement is the remedy.
/ You see all of it
Every site, every slot, every swap and return, one view.
The same visibility you expect from your parts inventory, for your technology.
/ Self diagnosis
You have this problem if
- Spare devices sit in a closet and nobody can say what is on them.
- Overnight shipping is the plan.
- New hires wait days for a working setup.
- One person drives between sites with a laptop bag.
- Nobody can say how long the last outage lasted, or who fixed it.
If two of these are true at your sites, test it at one of them.
Test it at one site/ The numbers we can stand behind
What we can put a number on.
Counted from published engagements and operating practice. Where there is no measured number, there is no tile.
- Floor events that stopped a machine
- 13Production-floor endpoint failures at a precision machining customer, counted over a seventeen-month window of ticket history.
- Clinics on one chain of custody
- ~40Patient-facing clinics across four states running joiner, mover and leaver handling on one documented chain of custody.
- Manufacturing sites, one operator
- 4US sites at a specialty chemicals customer served from one hub, with no endpoint-caused line-down events across the engagement.
- Independent security examination
- SOC 2 Type IIExamination complete. The report is available on request under NDA. An attestation, not a certification.
/ Straight answers
Straight answers.
What happens when a critical device fails?
- The person at the site makes the first move. If the device is obviously dead - no power, damaged, will not start - they go straight to the locker and pull the working replacement. If it might come back, they call the continuity line and a 30-minute restoration window opens; if it is not working at the end of that window, the replacement comes out of the locker. Either way, the swap is recorded.
Does this replace our IT team or our IT provider?
- No. They keep the standard, the tickets and the network. Surya runs the physical layer: the replacement in the building, the swap, the return and the chain of custody.
What devices are covered?
- Surya and your organization identify critical devices that pass the downtime, configuration and swap tests. The approved setup and declared estate define the operating scope.
Do we have to redesign our environment?
- No. Surya starts with the configurations and standards your organization already approves. We capture them, stage working replacements and operate the physical replacement process behind them.
Who owns the locker and the devices?
- Surya provides, installs, owns and operates the locker. The customer purchases and owns the replacement devices inside it.
How does replenishment work?
- Surya records every swap and return, recovers the failed device through the same controlled chain and replenishes the opened bay the next business day beyond the inventory already held at the site.
What happens at a location without a locker?
- Smaller offices and distributed employees may be served directly from the Surya RTP distribution center. The same configuration, custody and recovery disciplines apply.
What happens in a 30-day pilot?
- We put the system through a controlled failure before trusting it with a real one: select a critical device, stage its replacement, simulate a failure, complete the guided swap, record the swap, return the simulated failed asset and refill the open slot.
What is Surya Critical?
- Surya Critical extends the same custody and continuity discipline to qualifying physical technology such as controls, network and clinical equipment, subject to the downtime, configuration and swap tests.
/ Try one site first
Try one site first.
Put the system through a controlled failure before trusting it with a real one. We select a critical device, confirm its approved setup, stage the replacement and document the complete recovery loop.