Agent operations for physical businesses
Surya builds and operates the technology foundation for your people and AI agents: Microsoft, secure access, devices, site networks and prepared recovery. Your team owns the workflows and decisions.
Start with the component you need today. Expand on one operating standard.
SOC 2 Type II audited. Report available under NDA. · Vanta partner
Your operations
People + AI agents
Your team owns workflows and decisions
Surya operates the foundation
Microsoft · Access · Supported data connections
Within the purchased, supported scope
/ Who does what
An agent is software that performs approved work using your business systems. Your team decides what it may do and approves the decisions that matter.
Agents assist approved work. Clinical, legal and production decisions, and machine or process control, stay with qualified people and the systems that own them.
/ The Surya product family
People and agents doing work across physical sites depend on the same things: devices and access, connected sites, and recovery when equipment fails. Three products, each bought directly. Within the full workstation and site-network products, Standby provides the prepared physical recovery layer. Surya Control operates the Endpoint workstation service and Fabric and is never a separate purchase.
01
Prepared equipment and physical recovery.
Equipment and recovery readiness keep physical work moving through failures.
Replacements prepared to your agreed configuration and held at the site, with authorized issuance, returns and replenishment recorded against the serial number.
Also bought on its own
Smart lockerswith LocknCharge - Locker hardware, software and setup, run by your team.Standby can also use an existing secure room or cage. A smart locker is not required.
02
Productive people, ready devices and controlled access.
People use the right devices, accounts and access as they work with AI.
The supported workstation environment: identity, provisioning, protection, protected-data recovery, and access through every hire, role change and departure.
03
Connected, protected and recoverable sites.
The supported networks and workloads your operations depend on stay connected and protected.
The Surya-supplied site-network system for the agreed sites, installed and tested before the site runs on it, then operated with a tested recovery procedure.
Also bought on its own
OT and CPS securitywith Claroty - Scoped licensing, deployment and handover.Surya Control operates the Endpoint workstation service and Fabric. Standby provides prepared recovery inside both.
Surya FoundationThe shared operating foundation: Standby, Endpoint and Fabric together, under one agreement.An optional combined purchase for organizations ready for all three. Not required to start, or to use AI.See Foundation →Across the family: evidence and complianceAutomated Vanta reporting for the products you purchase. Vanta licensing and setup can also be bought on its own.
Vanta reportingVanta licensing and setup →/ How adoption works
Step 1
Step 2
Step 3
Step 4
Component purchases can work alongside your existing platforms, providers and contracts. Compatibility and any transition work are confirmed before expanded scope is accepted. Expansion is optional.
/ How it is run
Surya's operated products are run by the Surya Agent Network. It takes the first response on a support request, runs the device flows, and hands anything it is not permitted to finish to Surya engineers on shift.
78%
of responses are AI-first
AI-first means the first response to a support request comes from the Surya Agent Network, not a person. Measured across every customer Surya operates, over the 90 days to September 2026.
Three shifts
365 days a year
Surya engineers are on shift around the clock, every day of the year. What the agent cannot finish goes to a person who is already working.
Inside Surya Endpoint and Surya Fabric, the Agent Network works under Surya Control: routine, allowlisted operations run under your standing policy; privilege grants, destructive actions and broad policy changes wait for your named owner.
Under Surya Standby on its own, the Agent Network runs the replacement loop - issuance, returns, replenishment and the custody record. Surya Control is not involved, because there is no tenant scope to govern.
The Surya Agent Network is how Surya operates the infrastructure it is responsible for. Your agents run your business workflows. Its metrics describe Surya's own support operation, not your agents.
/ Surya Standby
How Surya Standby works. One route into Surya: prepared replacement equipment at the site. Other components and operated products can be bought without it.
/ Two business outcomes
Site resilience
Prepare the devices, configurations, and recovery procedures your sites depend on, so a supported failure has a defined path back to work.
Security and compliance
Control equipment custody, user access, and network connections, with records that help demonstrate how the purchased scope is protected.
/ Choose your industry
Manufacturing
Reduce technology interruptions and security exposure across your plants. For defense suppliers, connect the supported controls and evidence to your CMMC requirements.
Explore Manufacturing →Healthcare
Give care teams dependable devices and secure connectivity, with safeguards and records that support HIPAA compliance.
Explore Healthcare →Commercial buildings, campuses and other physical operations: Explore Commercial →
/ Evidence, Vanta and auditor coordination
Surya is a Vanta partner. Every Surya product supports automated reporting to the Vanta platform, bringing evidence from your supported equipment, endpoints, and site networks into your compliance workflow. Where your requirements call for an independent audit or assessment, we can arrange the appropriate auditor relationship as part of your product scope. Vanta licensing and setup are also available on its own.
Explore compliance reporting and auditor coordination →Explore Compliance with Vanta →/ Evidence
These checks define acceptance for the purchased scope. Results are specific to the product, configuration and deployment being tested.
Each check belongs to the product named beside it, so acceptance for a purchased scope runs the checks that scope requires rather than all seven.
SOC 2 Type II audited. Report available under NDA. Company credentials →
Surya's documented work covers multi-site device logistics, preparation, delivery, recovery and custody. It is the operational history behind Surya Standby, reported at its own scope rather than as a claim about the whole product.See how Surya supports your business, portfolio, IT team, or security responsibilities.
Keep locations productive, prepare for technology failures, and give your team more time to improve the business.
For CEOs & business leaders →Explore a repeatable technology standard for portfolio companies with physical locations, with clear responsibilities and a practical starting point.
For private equity →Put routine infrastructure operation on a supported standard while your team owns applications, integrations, and business workflows.
For IT leaders →Evaluate connected assets, access controls, security boundaries, and evidence across your physical environments.
For security leaders →/ Device access and recovery
At shift change, after a device failure or when a site needs its next spare, the physical handoff matters. Explore four use cases for Surya Standby, which can be bought on its own.
Explore a defined checkout and return process for shared equipment.
Prepare a replacement and an authorized path back to work.
Follow the return and replenishment process across locations.
Define what a device needs before it is issued again.
/ Straight answers
We will identify the component or operated product that fits the problem. Qualification checks your environment against the supported configuration and returns the requirements and commercial next steps.