/ The outcome
No person down. No site down.
Technology failures no longer sabotage carefully planned operations.
The fix is not more support. It is a supply chain, and you already run those.
Gloves and comp supplies arrive before you run out. Someone counts the closet, the rep comes by, the order shows up. Then the computer at the chair dies and there is no system at all. The schedule falls apart while somebody overnight-ships a box. Technology is the one thing your operation runs on with no supply chain behind it. We run that supply chain.
/ The supply chain
Five stops from a working site to a working replacement.
- STOP 01
Capture the setup you already run
We record the exact working configuration of every device at every site. Nothing gets redesigned. We supply what you already run.
What exists: a configuration library for the whole estate, held at the hub, ready to load onto a spare.
- STOP 02
Plan the need, stage the stock
The box on the wall holds a ready spare for everything that can stop a day. The box is a smart locker: badge access, networked, every slot tracked Deeper stock sits at the 27,000 square foot distribution center.
Stock is sized from what stops work at each site.
- STOP 03
Move things on real routes
Restocks move on whatever fits the site. FedEx reaches any US site next business day. LTL freight carries pallets when a site opens or grows. In route-served regions, our own truck runs a scheduled loop. Empty slots decide what moves and when.
The route follows the inventory, in both directions.
- STOP 04
Run the whole lifecycle, both directions
The dead device goes into the empty slot and rides back to the hub, where it gets repaired, sent in under warranty, or retired with a certified data wipe. Refreshes stop being projects: aging machines rotate out through the box on the normal schedule, one slot at a time. A new hire pulls a ready setup on day one; a leaver's device goes back in the box the next business day.
A retired unit is documented and erased with a certificate filed for the wipe.
- STOP 05
Service levels you can hold us to
Coverage around the clock. Refill by next business day. The guarantee is the swap itself - a working replacement in hand, not a service credit.
The replacement is the remedy.
/ You see all of it
Every site, every slot, every movement, one view.
The same visibility you expect from your parts inventory, for your technology.
/ The numbers we can stand behind
What we can put a number on.
Counted from published engagements and operating practice. Where there is no measured number, there is no tile.
- Floor events that stopped a machine
- 13Production-floor endpoint failures at a precision machining customer, counted over a seventeen-month window of ticket history.
- Clinics on one custody record
- ~40Patient-facing clinics across four states running joiner, mover and leaver handling on one documented chain of custody.
- Manufacturing sites, one operator
- 4US sites at a specialty chemicals customer served from one hub, with no endpoint-caused line-down events across the engagement.
- Independent security examination
- SOC 2 Type 2Examination complete. The report is available on request under NDA. An attestation, not a certification.
/ Straight answers
Straight answers.
Is coverage 24/7?
- Yes. Coverage is around the clock for everything in the declared estate.
What happens if my box runs out?
- Box depth is sized per site from what is actually in your building. Beyond it, the next replacement ships from the hub the next business day.
Where do you operate?
- Any site that can be served by shipment from the hub. The model does not depend on a Surya person in the building.
How fast is a refill?
- The slot is refilled the next business day.
What's the contract term?
- Month to month, with 30 days' notice. There is no signature term.
What does placement cost?
- The box is installed and stocked at no charge. The monthly service fee starts the day the bays are stocked.
What happens when a device fails?
- We open a 30-minute remote fix window. If it is not working then, the replacement comes from the box.
What happens to a device that is not worth repairing?
- A unit that is uneconomic to repair or past refresh age is retired with a certified data wipe and a certificate. Retired equipment is documented and the record is closed.
What do you mean by guarantee?
- The guarantee is the swap. When a covered device fails, a working replacement is in the box. There are no service credits. Anything outside the declared estate is excluded.
What's not covered?
- Anything outside the declared estate. Surya Critical items are scoped from what is in the building and quoted separately. The box depth is sized per site, with the next replacement shipping from the hub beyond it.
/ Try one site first
Try one site first.
We'll put a stocked box in one of your sites for thirty days. No contract. If it earns its place, we talk about the rest of your sites. If it doesn't, we come get it.