A dark clinic seat or front desk costs visits, revenue, and patient trust by the hour. A pre-imaged spare from the on-site pool is on the floor in minutes; the dead unit leaves under HIPAA-aligned, serialized chain of custody for NIST 800-88 sanitization at the RTP hub.
/ Compliance Posture
HIPAA-Aligned
SERIALIZED CHAIN OF CUSTODY · NIST 800-88 SANITIZATION
/ Proof Points
P / 01
Every device is imaged to the validated build your clinical IT team owns — EMR client, imaging viewers, biomed tooling — and we serialize exactly which configuration shipped on which unit. We execute your standard; we do not redesign it.
P / 02
BitLocker, screen-lock, audit logging, and biomed asset tagging applied to every device before it leaves the floor.
P / 03
Every recovered device is wiped to the NIST 800-88 standard for certified data erasure, with a certificate filed against the serial before disposition — the HIPAA exposure clock on a departed device closes on a logistics timeline.
P / 04
Serialized chain of custody — every device tracked by serial number at every handoff — from our floor to your clinic and back: receiving, staging, deployment, recovery, disposition, under a signed BAA. Evidence on demand, not a spreadsheet hunt.
/ Scenarios
Scenario / Recovery — On-Site Spare Pool — Healthcare
On-site spare pools sized to the clinical footprint sit at each facility, already loaded with your standard setup (pre-imaged to your validated build) — EMR client, imaging viewers, and biomed tooling in place. When a device fails, a spare walks to the floor in minutes; the dead unit leaves under HIPAA-aligned, serialized chain of custody for certified erasure at the RTP hub. Restock cadence to the pool runs from the RTP hub on a schedule tied to your fleet's actual failure rate.
Scenario / Offboarding — Device Recovery — Healthcare
The day the termination is recorded, a pre-paid, tamper-evident return kit dispatches to the clinician's clinic. The device comes back under serialized chain of custody, is wiped to NIST 800-88 at the RTP hub, and the sanitization certificate is filed against the serial in your asset system. The HIPAA exposure window on a departed device closes on a predictable timeline — not whenever the clinic manager remembers to file a ticket.
/ Cost Anchor
When a device fails, a configured replacement comes from the on-site spare pool in minutes — not from a procurement cycle. The whole lifecycle (provision, deploy, recover, wipe, disposition) runs from our floor at the RTP hub, so clinical IT never staffs a hardware bench and never owns the inventory problem. The loop closes in hardware, on logistics timelines.
/ Surya Critical
Clinic edge firewalls, revenue-cycle peripherals, and dental and imaging USB devices — the operation-stopping endpoints that live outside the laptop program, run under the same custody. An attach for existing Surya fleet customers.
/ Your move
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya IT Logistics
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing