A dark clinic seat or front desk costs visits, revenue, and patient trust by the hour. A ready-to-use spare from the on-site pool is on the floor in minutes; the dead unit leaves under HIPAA-aligned custody, tracked by serial number, for certified erasure (NIST 800-88) at the RTP hub.
/ The Offer
End-to-end AI-driven IT services, with a physical layer, and a human layer for when the AI doesn't work. Flat per person, with device movements at published per-event rates — $5,000 a month minimum, which covers up to 50 people. Your Azure infrastructure, run to the operating system line, is ours to run as its own published line. You hold your own Microsoft 365, Entra ID, and Intune licensing. Healthcare programs run under a signed business associate agreement (BAA).
Layer / 01
An employee asks for help. Automation resolves what it can. A human specialist joins remotely when it can't. Nobody bills by the hour for either.
Layer / 02
Every machine is kept patched and locked down, and company systems stay reachable only by the person they belong to, on a machine that is healthy (Microsoft Intune and Microsoft Entra). Your standard setup — the approved apps, settings, and security baseline every machine gets — stays current. Azure infrastructure management is part of Your IT Department too — run to the operating system line, priced as its own published line rather than inside the $100. Details on the pricing page.
Layer / 03
RTP hub operations, on-site spare pools at your sites, same-day Standby, onboarding and offboarding, moves and changes. This is the layer the scenarios below describe.
Your people are covered. Your events are quoted. Anything a person triggers — a new hire, a departure, a failed device, a role change — is inside the $100. Anything a corporate event triggers — an acquisition, a new site, a fleet-wide refresh — is a mass deployment event, quoted as a fixed project.
Where the line sits. Surya owns the machine end to end — the device, its setup, its security, and the end user's support experience. You own your Microsoft account and the back ends of your own business applications. See the price →
/ Compliance
HIPAA-Aligned
TRACKED BY SERIAL NUMBER · ERASED FOR GOOD, CERTIFIED
/ Proof Points
P / 01
Every device arrives set up with the exact software your clinical IT team approved — EMR client, imaging viewers, biomed tooling — and we record by serial number exactly which setup shipped on which unit. We follow your standard; we do not redesign it.
P / 02
BitLocker, screen-lock, audit logging, and biomed asset tagging applied to every device before it leaves the floor — HIPAA requirements built into the process, not an extra step.
P / 03
Every recovered device is erased for good, certified to the NIST 800-88 standard, with a certificate filed against the serial before disposal. The HIPAA exposure clock on a departed device closes on a logistics timeline.
P / 04
Every device is tracked by serial number at every handoff, from our floor to your clinic and back: receiving, staging, deployment, recovery, disposal, under a signed BAA. Evidence on demand, not a spreadsheet hunt.
/ Scenarios
Scenario / Recovery — On-Site Spare Pool — Healthcare
On-site spare pools sized to the clinical footprint sit at each facility, already set up with your standard setup — EMR client, imaging viewers, and biomed tooling in place. When a device fails, a spare walks to the floor in minutes; the dead unit leaves under HIPAA-aligned custody, tracked by serial number, for certified erasure at the RTP hub. Restock cadence to the pool runs from the RTP hub on a schedule tied to your fleet's actual failure rate.
Scenario / Offboarding — Device Recovery — Healthcare
The day the termination is recorded, a tamper-evident return kit with a label on your carrier account dispatches to the clinician's clinic. The device comes back under custody tracked by serial number, is erased for good (certified to NIST 800-88) at the RTP hub, and the certificate is filed against the serial in your asset system. The HIPAA exposure window on a departed device closes on a predictable timeline — not whenever the clinic manager remembers to file a ticket.
/ Support & Access
The scenarios above are the physical layer of Your IT Department. Support and access are the other two, and they are in the same $100.
They ask for help in the channel they already use. Automation handles what it can handle — password and access resets, software installs, policy questions, device checks. When it can't, a human specialist picks up the same case remotely, with the device's full record already attached. No hourly meter on either path.
Access policies are assembled from proven templates on Microsoft Entra, validated before deployment, and landed in report-only mode first so you can see exactly what they would have done. They are promoted to enforced only after your sign-off. Device compliance rules on Microsoft Intune follow the same path.
Your Microsoft account is yours, and so are the back ends of your business applications. We operate inside it under the permissions you grant, and every policy change is logged for your review.
/ Cost Anchor
When a device fails, a configured replacement comes from the on-site spare pool in minutes — not from a procurement cycle. The whole lifecycle (set up, deploy, recover, erase, dispose) runs from our floor at the RTP hub, so clinical IT never staffs a hardware bench and never owns the inventory problem. The loop closes in hardware, on logistics timelines.
/ Surya Critical
Clinic edge firewalls, revenue-cycle peripherals, and dental and imaging USB devices — the operation-stopping machines that live outside the laptop program, run under the same custody. An attach for existing Surya fleet customers.
/ Your move
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya Technologies
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing