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HEALTHCARE

Forty clinics, four states. One repeatable device lifecycle.

How a multi-state clinical provider made device preparation, delivery, recovery, certified erasure, and chain of custody repeatable across its outpatient locations.

Healthcare - Prosthetics and Orthotics·Approximately 40 patient-facing clinics across four states·Customer records and customer-approved device, enrollment and security controls·HIPAA-aligned operations under signed BAA

/ What happened

Event
A multi-state clinical provider prepares and moves devices across approximately 40 outpatient clinics in four states.
What would normally have happened
Preparation, delivery, recovery, certified erasure and custody followed a central physical process across the clinical footprint.
Prepared state
Devices were prepared to the customer's approved standard and identified by serial number.
Response
The documented operation routed prepared devices to the correct location and returned devices through a controlled recovery path.
What we did with the failed asset
A returned device is received under custody, erased to NIST 800-88 where applicable and closed against its serial-number record before approved disposition.
Outcome
A repeatable physical device lifecycle across the documented clinical footprint.

About the Client

A prosthetics and orthotics provider operating approximately 40 patient-facing clinics across four states. The organization serves patients through a distributed clinical workforce.

The Challenge

The organization had many clinic addresses, a steady cadence of hires and departures, and equipment that had to be ready when people arrived. Evidence of who had which device, when it moved and when it was erased lived across local records and email.

The Finding

The engagement demonstrates a repeatable physical operation across a distributed clinical footprint. Preparation, delivery, recovery, certified erasure and custody are documented operating practices, not a replacement for the customer's clinical, security or technology decisions.

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