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HEALTHCARE

Device lifecycle operations across approximately 40 clinics in four states.

This report covers device preparation, delivery, recovery, erasure where applicable, and serial-level custody. It documents this customer operation; it does not establish performance results for the complete Surya product suite.

Healthcare - Prosthetics and Orthotics·Approximately 40 patient-facing clinics across four states·Customer records and customer-approved device, enrollment and security controls·HIPAA-aligned operations under signed BAA

/ What happened

Event
A multi-state clinical provider prepares and moves devices across approximately 40 outpatient clinics in four states.
What would normally have happened
Preparation, delivery, recovery, certified erasure and custody follow one central physical process across the clinical footprint.
Prepared state
Devices were prepared to the customer's approved standard and identified by serial number.
Response
The operation routes prepared devices to the correct location and returns devices through a controlled recovery path.
What we did with the failed asset
A returned device is received under custody, erased to NIST 800-88 where applicable and closed against its serial-number record before approved disposition.
Outcome
A repeatable physical device lifecycle running across the clinical footprint today.

About the Client

A prosthetics and orthotics provider operating approximately 40 patient-facing clinics across four states. The organization serves patients through a distributed clinical workforce.

The Challenge

The organization had many clinic addresses, a steady cadence of hires and departures, and equipment that had to be ready when people arrived. Evidence of who had which device, when it moved and when it was erased lived across local records and email.

What this shows

A repeatable physical operation running across a distributed clinical footprint. Preparation, delivery, recovery, certified erasure and custody are documented operating practices, not a replacement for the customer's clinical, security or technology decisions.

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