How Onboarding Works
Discovery first. Then a scope. Then we run it.
Surya starts with a conversation, not a signature. We scope your fleet and sites, onboard to your image and process, and stage on-site spare pools so a broken laptop becomes a same-day swap.
Nothing you use has to change. We execute to your standard — we do not redesign it. Whoever owns endpoints today keeps doing exactly what they do.
/ The Roadmap
The roadmap
Five stages, in order. Most engagements move from discovery to live in weeks, not quarters. Scope drives the timeline, not our sales calendar.
01 · DISCOVERY
A working conversation
Fleet size and mix, sites and headcount by site, what breaks today, what your MSP or internal team owns, what you want us to own. No slides, and a smooth NDA process — so we get to substance fast.
02 · SCOPE
A written scope
Devices under management, sites in scope, the image and process we execute to, response SLAs, and the on-site spare pools we stage per site. Priced against the published rate card — no bespoke surprises.
03 · ONBOARD
Onboard: your standard, made deployable
Have an automated build already — your standard setup packaged so every machine gets it — we onboard to it exactly, no Build Engineering, no Build Maintenance; you keep running it, we execute it. Don't have one, or you'd rather hand it to us? Build Engineering turns your reference machine and application list into an automated build at $200/hr against a written estimate, with every decision logged for your sign-off. Reftab inventory with chain of custody on every unit. Shipping on your carrier account.
04 · ONSITE-POOLS
Onsite stock, staged
Spare pool positioned at your sites before go-live. A failure on Monday morning is a same-day swap, not a Wednesday ship. The on-site spare pool is what makes same-day possible; without it, you're waiting on a box.
05 · GO LIVE
HR-triggered flow, live
A joiner in your HR system (HRIS) becomes a configured laptop in their hands on day one. A failure swaps same-day from the onsite pool. A leaver comes back clean, wiped to the NIST 800-88 certified data-erasure standard, and reconciled to the serial. You see every device, every status, every hand-off.
/ What We Ask
What we ask of you
- 01A working reference machine and your application list — or your existing image and enrollment path if you have one. The decisions stay yours; we log every one we make, and you ratify the build.
- 02HR system (HRIS) trigger or forwarding for joiners and leavers.
- 03Your carrier account (FedEx or UPS), and a point of contact who can answer questions in hours, not weeks.
/ The new hire's first day
The moment it all pays off.
Your HR system (HRIS) fires a joiner event. We image a machine to your validated build, register it to your management system (enroll it), and kit it — optionally in your branded packaging — before the start date. The unit ships from the RTP hub, or swaps same-day from the onsite pool.
Day one, the new hire opens one box. The laptop is ready to log in. Accessories are laid out. A welcome card, your brand. No twelve-step setup, no ticket to open, no waiting on a Thursday shipment.
They feel like the company was ready for them. That's the retention and employer-brand payoff of running device logistics as a product — branded kitting is the option that delivers it.
Day one, one box
- 01Laptop imaged, enrolled, ready to log in.
- 02Accessories laid out — charger, dongles, peripherals to your spec.
- 03Welcome card and branded packaging — your identity, not a plain brown box.
- 04No twelve-step setup, no ticket, no Thursday shipment.
/ Start
Start with a conversation.
Send us your fleet size and your sites. We come back with a scope and a date, usually within a business day.
Onsite spare pool sized to your fleet and site count; unused stock is reconciled at true-up. Wipe standard: NIST 800-88 (certified data erasure). Chain of custody tracked per serial in Reftab throughout.