/ Beyond traditional IT / Pricing

How Surya is priced.

Entry components and operated products are purchases into the same Surya system: start with what you need and expand only when you choose. A quote lists only what applies to your scope. A component purchase may be licensing alone, equipment and setup, or a defined deployment. An operated product adds ongoing Surya operation. Every quote separates what Surya charges from what you own.

  • No hourly engineering.
  • No consulting blocks or retainers.
  • No named-resource or per-engineer pricing.
  • No charge for access to people.

Surya Control is not sold separately. It is the operating layer included with the Endpoint workstation service and with Fabric, and it is how the agents are held: routine work on the approved list, consequential changes only with your named owner. Standby on its own does not include it. Room deployment and management have their own scope; workstation and site-network services are purchased separately. Surya Standby, Surya Endpoint and Surya Fabric are the products; Surya's IT agents, backed by Surya's human team 24/7, are how they are delivered. Surya Agent Platform is bought on its own as the Microsoft foundation for the business agents your team builds.

/ How to start

Six steps from the outcome you need to the next site.

  1. / 01

    Pick the outcome

    Standby keeps sites working, Endpoint keeps people productive, Fabric keeps sites connected. Each can be bought directly.

  2. / 02

    Check fit and your sites

    Qualification checks your sites against the product standard: which products, how many sites, the named agents that deliver them, and whether your team will build its own agents on the platform.

  3. / 03

    One written quote

    Only the purchased scope: the products, the sites, the agents that deliver them, and the platform where your own agents are in scope.

  4. / 04

    Setup

    Install to the standard. The tuning session: names, how they speak, where they hand off to a person. If the platform is in scope, your first own agent is built with Surya in the room.

  5. / 05

    Day one

    The purchased scope is ready and its agents are in Teams, backed by Surya's human team, 24/7. Where physical recovery is included, the agreed replacement stock and storage are in place.

  6. / 06

    The next site

    The same products and the same standard, one site at a time.

What you buy, hire by hire

Choose the job you need done. Your quote identifies the Surya products, site equipment and permissions required to deliver it.

A plant group

A clinic group

  • June - The front desk: Surya Endpoint for the workstations in scope. Scope June →
  • Ana - Provider IT onboarding: Supported Surya Endpoint scope for provider joiners and leavers: devices, accounts and approved access, not professional credential verification. Scope Ana →
  • Theo - The clinic network: Surya Fabric for the site network in scope. Scope Theo →
  • Nora - The access keeper: Supported Surya Endpoint scope for identity, access and its evidence. Scope Nora →
  • Sam - The night shift: Supported Surya Endpoint scope for after-hours requests. Scope Sam →

Hires that share a product share one purchase, and recovery already included in Endpoint or Fabric scope is not a second purchase. Choosing hires is an enquiry, not an order: qualification confirms the supported scope. Surya Agent Platform can be bought on its own. Every agent on it, Surya's and yours, runs under identities in your own Microsoft 365 tenant that your administrator can see, audit and revoke, and under Surya Control.

See how the work gets done →

Component purchases can work alongside your existing platforms, providers and contracts. Compatibility and any transition work are confirmed before expanded scope is accepted. Expansion is optional.

/ What a quote contains

Each applicable line shown separately, never blended into one number.

Optional Surya operation

Where an operated product is purchased, ongoing operation of that scope. Surya Control is included only with the Endpoint workstation service and Fabric; it is not a separate purchase. Other component operation follows its own written scope.

Defined setup or deployment

Where setup or deployment is purchased, a fixed fee for the declared scope, quoted and agreed before the work starts. A licensing-only order has none.

Hardware and equipment

Purchased component hardware, such as a LocknCharge locker or Neat devices, is owned by you. Endpoints and spares for Standby and Endpoint are purchased and owned by you. Where Surya operates a recovery arrangement, the locker Surya uses is provided and owned by Surya. The Fabric network system is supplied by Surya. Ownership and exit terms are set out in the written proposal and agreement.

Vendor licensing and renewals

Microsoft, Claroty, Vanta and other vendor licensing can be quoted through Surya on your agreements, or kept with your current source. Manufacturer renewals and support are listed where they apply.

AI, cloud and backup consumption

Usage-based charges from the underlying providers are billed to accounts you own, not marked up through Surya.

Freight and logistics

Shipping, field response and site logistics are confirmed for the declared sites during qualification.

Not every order contains every line. A licensing-only order is the license and its agreed subscription support; a component deployment adds equipment and setup; an operated product adds ongoing Surya operation. Software licensing, and AI, cloud and backup consumption apply only to the purchased products that require them. Surya Standby on its own does not carry a Microsoft, Intune, Autopilot or Claroty license requirement; those licenses apply where Surya Endpoint or Surya Fabric is in scope.

Figures are confirmed in a written quote against a declared scope. Nothing here is a final term; commercial terms come from the approved agreement.

/ What is being priced

Component purchases and operated products.

Surya Standby

Standby

Protect revenue and customer commitments by keeping your sites working when critical equipment fails.

See the product

Surya Endpoint

Workstation service: Endpoint, Standby and Control. Conference rooms: room scope only

Keep your people productive with ready devices, secure access and meeting rooms that work, and keep control of company access and data through every hire, role change, and departure.

See the product

Surya Fabric

Fabric, Standby and Control, with OT and CPS security where applicable

Keep every location operating securely and at full speed, with network capacity and resilience that support your growth.

See the product

/ The stack

One stack.

Your agentsBuilt and owned by your team.

Each one can be bought directly and works with what you already run.

Standby, Endpoint and Fabric together are Surya Foundation →

/ How a quote is produced

A declared scope comes before a number.

  1. / 01

    Qualify

    Your environment is compared against the released profiles, and any prerequisite is named and owned.

  2. / 02

    Declare the scope

    The products, sites, users, endpoints and site options that are in scope are written down.

  3. / 03

    Quote

    One written quote for that scope, listing only the items that apply: licensing, equipment, setup or deployment, renewals and any Surya operation.

  4. / 04

    See what you carry

    The same quote lists the hardware, licensing, consumption and freight you purchase directly.

Every quote states these plainly.

  • Which elements and quantities are in the declared scope
  • What Surya charges, split into one-time and any recurring items
  • Which third-party purchases and usage charges you carry directly
  • Who owns the equipment, the spares, the locker and the operations appliance
  • Shipping territory and response windows for the declared sites
  • Billing units, growth rules and support coverage

/ Clean ownership

Clear ownership. Clear responsibility.

You own

  • Microsoft and other software licensing on your agreements, whether quoted through Surya or sourced elsewhere
  • Purchased component hardware, such as LocknCharge lockers and Neat devices, and endpoints and spares purchased for Surya Standby or Surya Endpoint
  • AI, cloud and backup consumption accounts
  • Internet circuits and carrier relationships
  • Your data, your tenant and every access decision

Surya owns

  • The product software, standards and released profiles
  • The automation and operating logic behind them
  • Deployment artifacts, releases and orchestration
  • Locker hardware supplied and owned by Surya under an operated recovery agreement
  • The methodology that keeps every customer on one standard

Your data, tenant, licensing and customer-owned equipment remain yours. Surya provides the Fabric network system; its equipment ownership and exit arrangements are defined in your agreement.

Your proposal identifies the Vanta licensing, reporting setup and any independent assessment fees required for your scope.

Know the whole commitment before you sign.

Contract terms, remedies and exit treatment come from the approved agreement. Nothing on this page is a final term.

Check fit →See the products

/ Straight answers

Straight answers.