Predictable monthly platform access, fixed-rate logistics for every physical move, and transparent storage rates inside our RTP facility.
Layer / 01
Platform Access
The Rent
Layer / 02
Logistics & Touch
The Muscle
Layer / 03
Inventory Storage
The Real Estate
01 / Monthly Platform Access
All tiers start at the listed price. Final platform band reflects API integration complexity, international customs management, and regulatory audit participation.
Both models priced from the same unit economics. The unbundled model rewards low-touch fleets; the all-in model rewards predictability.
Tier
30-day pilot · up to 30 devices
Pilot fee
$2,500one-time + per-unit fees
A 30-day, fixed-scope pilot to prove the operating model on a single site with one custom gold image and a post-pilot operations report.
See full feature comparison →Book a pilotTier
Up to 100 employees
Starting at
$2,500/mo · month-to-month
Self-service IT logistics for mid-market operators starting their relationship with Surya. Multiple HRIS support, US/Canada shipping, monthly automated reporting.
See full feature comparison →Scope your tierTier
Up to 500 employees
Starting at
$6,500/mo
Multi-site mid-market operations with a pooled CSM, quarterly business review, audit-ready logging, and HIPAA / NIST 800-171 / SOC 2 alignment.
See full feature comparison →Scope your tierTier
Most CommonUp to 2,000 employees
Starting at
$12,000/mo
Dedicated CSM, bidirectional HRIS with custom logic, hot spare program, 2-business-hour SLA, and audit participation across HIPAA, NIST 800-171, and SOC 2.
See full feature comparison →Scope your tierTier
2,000+ employees or regulated multi-site
Starting at
$22,000/mo
Multi-year MSA, dedicated CSM + program manager, named engineering hours, ServiceBridge multi-domain integration, international shipping, and a SOC 2 Type II evidence package.
See full feature comparison →Talk to the teamTier
OT Critical3+ plants or 3+ hospital sites with OT density
Starting at
$40,000/mo
Dedicated provisioning bay at RTP with named technicians, embedded program engineer, validated-build maintenance, FDA-aware patch ring management, and global OT-restricted shipping coverage.
See full feature comparison →Request a sovereign consultation/ 02 Feature Comparison
Two grids covering the full tier ladder. The first compares Pilot through Growth — the core tiers most mid-market operators will choose from. The second compares Growth through Sovereign — the upmarket tiers for larger and more regulated operators. Growth appears in both as the bridge between the two.
/ Core Tiers
For mid-market healthcare and manufacturing operators.
/ Core Tiers
Pilot
$2,500 one-time
30-day pilot
Foundation
$2,500/mo
Up to 100 employees
Standard
$6,500/mo
Up to 500 employees
Growth
$12,000/mo
Up to 2,000 employees
Scale
Integration
Logistics
Support
Compliance
Engineering
Pilot
$2,500 one-time
30-day pilot
Scale
Maximum employees
30 devices (pilot scope)
Maximum sites
1
Engagement model
One-time, 30 days
Integration
HRIS integration
Single connector, standard sync
MDM and SSO platforms
Intune, Jamf, Okta, Google
ServiceNow integration
—
Logistics
Shipping coverage
US and Canada
International shipping
—
Hot spare program
—
NIST 800-88 sanitization
Included
Support
Account team
Pilot operations contact
Reporting
Post-pilot operations report
Support response SLA
Best effort
Compliance
Compliance regimes supported
HIPAA awareness
Audit-ready logging
Standard logs
Audit participation
—
Engineering
Custom gold images
1
Custom personas
Standard persona library
Dedicated engineering hours
—
Foundation
$2,500/mo
Up to 100 employees
Scale
Maximum employees
100
Maximum sites
5
Engagement model
Month-to-month
Integration
HRIS integration
Multiple HRIS, standard sync
MDM and SSO platforms
Intune, Jamf, Okta, Google
ServiceNow integration
—
Logistics
Shipping coverage
US and Canada
International shipping
Custom add-on
Hot spare program
Available as add-on
NIST 800-88 sanitization
Included
Support
Account team
Self-service support
Reporting
Monthly automated
Support response SLA
Next business day
Compliance
Compliance regimes supported
HIPAA, NIST 800-171
Audit-ready logging
Included
Audit participation
—
Engineering
Custom gold images
1
Custom personas
Standard persona library
Dedicated engineering hours
—
Standard
$6,500/mo
Up to 500 employees
Scale
Maximum employees
500
Maximum sites
25
Engagement model
Month-to-month or annual
Integration
HRIS integration
Multiple HRIS, advanced sync
MDM and SSO platforms
Intune, Jamf, Okta, Google, plus enterprise platforms
ServiceNow integration
—
Logistics
Shipping coverage
US and Canada
International shipping
Custom add-on
Hot spare program
Available as add-on
NIST 800-88 sanitization
Included
Support
Account team
Pooled CSM
Reporting
Monthly automated + quarterly review
Support response SLA
4 business hours
Compliance
Compliance regimes supported
HIPAA, NIST 800-171, SOC 2
Audit-ready logging
Included
Audit participation
Documentation provided
Engineering
Custom gold images
Up to 3
Custom personas
Standard library + 1 custom
Dedicated engineering hours
5 hours/month
Growth
$12,000/mo
Up to 2,000 employees
Scale
Maximum employees
2,000
Maximum sites
100
Engagement model
Month-to-month or annual
Integration
HRIS integration
Multiple HRIS, bidirectional with custom logic
MDM and SSO platforms
All major platforms, custom integrations supported
ServiceNow integration
—
Logistics
Shipping coverage
US and Canada
International shipping
Custom add-on
Hot spare program
Included up to 5% of fleet
NIST 800-88 sanitization
Included
Support
Account team
Dedicated CSM
Reporting
Monthly + quarterly business review with dedicated CSM
Support response SLA
2 business hours
Compliance
Compliance regimes supported
HIPAA, NIST 800-171, SOC 2, plus customer-specific frameworks
Audit-ready logging
Included with evidence-on-demand
Audit participation
Surya participates in customer audits
Engineering
Custom gold images
Up to 5
Custom personas
Standard library + up to 3 custom
Dedicated engineering hours
15 hours/month
/ Upmarket Tiers
For larger operators, regulated multi-site environments, and OT-critical deployments. Growth appears in both grids as the bridge.
/ Upmarket Tiers
Growth
$12,000/mo
Up to 2,000 employees
Enterprise
Starting at $22,000/mo
2,000+ employees or regulated multi-site
Sovereign
Starting at $40,000/mo
3+ plants or 3+ hospital sites with OT density
Scale
Integration
Logistics
Support
Compliance
Engineering
Growth
$12,000/mo
Up to 2,000 employees
Scale
Maximum employees
2,000
Maximum sites
100
Engagement model
Month-to-month or annual
Integration
HRIS integration
Multiple HRIS, bidirectional with custom logic
ServiceNow integration
—
MDM and SSO platforms
All major platforms, custom integrations supported
Logistics
Shipping coverage
US and Canada
Multi-region operations
Custom add-on
Hot spare program
Up to 5% of fleet
Dedicated provisioning capacity
Shared facility capacity
Support
Account team
Dedicated CSM
Executive sponsorship
—
Reporting and reviews
Monthly + quarterly business review
Support response SLA
2 business hours
Compliance
Compliance regimes supported
HIPAA, NIST 800-171, SOC 2, plus customer-specific frameworks
Audit participation
Surya participates in customer audits
Engineering
Custom gold images
Up to 5
Custom personas
Standard library + up to 3 custom
Dedicated engineering hours
15 hours/month
OT-specific capability
OT-aware imaging
Enterprise
Starting at $22,000/mo
2,000+ employees or regulated multi-site
Scale
Maximum employees
Unlimited
Maximum sites
Unlimited
Engagement model
Multi-year master service agreement
Integration
HRIS integration
Multi-tenant HRIS support, custom workflows
ServiceNow integration
Multi-domain or instance-to-instance via ServiceBridge
MDM and SSO platforms
All major platforms, custom integrations supported
Logistics
Shipping coverage
US, Canada, plus international by region
Multi-region operations
Included
Hot spare program
Up to 10% of fleet with 4-hour SLA in RTP metro
Dedicated provisioning capacity
Priority capacity
Support
Account team
Dedicated CSM + Program Manager
Executive sponsorship
Named executive sponsor
Reporting and reviews
Monthly + quarterly + annual strategic planning
Support response SLA
1 business hour, 24/7 critical incident response
Compliance
Compliance regimes supported
All above plus SOC 2 Type II evidence package, FedRAMP-aware
Audit participation
Full audit participation with dedicated audit contact
Engineering
Custom gold images
Unlimited
Custom personas
Fully custom persona model
Dedicated engineering hours
Named engineering hours quarterly (typically 60+ hours)
OT-specific capability
OT change-window scheduling, OT security coordination
Sovereign
Starting at $40,000/mo
3+ plants or 3+ hospital sites with OT density
Scale
Maximum employees
Unlimited
Maximum sites
Unlimited
Engagement model
Multi-year master service agreement
Integration
HRIS integration
Multi-tenant HRIS support, fully custom workflows
ServiceNow integration
Multi-domain, ServiceBridge, or dedicated instance
MDM and SSO platforms
All major platforms, custom integrations supported
Logistics
Shipping coverage
Global, including OT-restricted regions
Multi-region operations
Included with dedicated regional bays
Hot spare program
Custom hot spare strategy per site
Dedicated provisioning capacity
Dedicated bay at RTP, named technicians
Support
Account team
Dedicated CSM + PM + embedded program engineer
Executive sponsorship
Named executive sponsor with quarterly direct access
Reporting and reviews
Custom cadence with operational metrics on demand
Support response SLA
On-call change-window coverage, named technicians
Compliance
Compliance regimes supported
All above plus FDA-aware patch ring management, ISO 13485 awareness
Audit participation
Embedded compliance support, real-time evidence generation
Engineering
Custom gold images
Unlimited with validated build maintenance as a service
Custom personas
Fully custom persona model with OT-specific personas
Dedicated engineering hours
Embedded engineering with on-call availability
OT-specific capability
Validated build maintenance, FDA-aware patch ring management, dedicated OT engineering
02 / Logistics & Transactional Fees
Per-unit pricing covers the full "touch" of our warehouse technicians.
L / 01
Receiving, physical inspection, and NIST-compliant data sanitization.
L / 02
Provisioning (Autopilot / DEP / JAMF), kitting, and outbound logistics.
L / 03
Eco-friendly recycling with a serialized Certificate of Destruction.
L / 04
Specialized adhesive removal and deep physical detailing for asset redeployment.
03 / Inventory Storage
S / 01
$12/unit/mo
Laptops, tablets
Secure shelving and periodic battery health maintenance.
S / 02
$5/unit/mo
Monitors, docks, kits
Bulk storage for non-battery powered hardware and accessories.
S / 03
$25/unit/mo
Pre-imaged, ready-to-ship
Pre-imaged, ready-to-ship replacement devices. 4-hour swap SLA within RTP metro; next-day swap SLA national. For mission-critical fleets that cannot wait for a re-image cycle.
/ Commitment Pricing
Term
Month-to-month
List price
Term
12-month
–10%
Term
24-month
–18%
Term
36-month
–25%
Discounts apply to platform access. Per-unit and storage rates already reflect volume bands above.
/ Layer 04 — Network Edge
Endpoint logistics has predictable per-unit economics. Network edge does not — a 5-site dental practice, a 40-clinic specialty provider, and a 200-site retail health network each have different architectural fits, different appliance counts, and different lifecycle requirements. We don't publish per-site rates because honest pricing requires the gap analysis to surface the stack first.
Component
One-time configuration fee per site-type template. Includes the architectural design, the pinned firmware level, the certificate provisioning, and the management plane registration. Templates are reusable across every site of that type.
Custom — scoped per template complexity
Component
Monthly per-site fee covering firmware updates, configuration drift remediation, certificate renewal, incident response, and management plane operations. Pricing tiered by site type and template complexity, with volume bands for operators above 25 sites.
Custom — scoped per site type and footprint
Component
Per-appliance pre-staging, shipping, plug-in runbook delivery, and end-of-life recovery. Same logistics model as endpoint deployments, sized for the appliance form factor and the validation requirements.
Custom — included in per-site or quoted separately
All network edge pricing is scoped from the gap analysis. We commit to fixed per-template and per-site pricing after the assessment — no hourly drift, no surprise change orders.
Scope network edge pricing →04 / Estimate
Adjust the inputs to model a typical month. Final quotes reflect contract terms, volume commitments, and integration scope.
Estimated tier
Standard
Month-to-month · List price
Unbundled monthly
$20,500
All-in per employee monthly
$27,625
$52/employee × 500 + storage
/ Program
For sponsors managing 3+ portfolio companies in healthcare or manufacturing. One master agreement, shared platform fee across the portfolio, custom gold image per portco, consolidated billing, and a named operator who knows every portco's HRIS, MDM, and compliance posture.
Share your headcount, geographic footprint, and compliance posture. We'll come back with a fixed monthly platform fee and a per-unit logistics schedule built for your fleet.
Request Quote