/ Guide / Site network
Managed network services, supplied and operated as one system.
In a plant or a clinic the site network carries the work: the line's computing, the front desk, check-in and the systems behind them all depend on it. When it fails, work at the site stops.
Buyers searching for managed network services usually want one party accountable for that network. Surya answers with a product: Surya Fabric, the complete network system for the agreed sites, supplied, installed, tested and then operated by Surya to one released standard.
/ What it covers
One network system per site, supplied by Surya.
One defined system for the agreed sites, from equipment through ongoing operation: Surya-supplied edge, switching, Wi-Fi, segmentation and connectivity on one released profile, installed and tested before the site runs on it, then maintained with a tested recovery procedure.
- Surya-supplied edge, switching and wireless equipment on the standard configuration
- Installation and pre-operation testing of the supplied system
- Segmentation and allowed paths from the shared specification
- Connectivity, with a tested alternate path where the selected profile includes one
- Network inventory, firmware lifecycle and configuration protection
- Replacement of a supported component without the original designer
/ How it starts
Supplied, installed and tested before the site runs on it.
Starting Surya Fabric means Surya provides the network system for the agreed sites rather than taking over what is installed there today. Surya supplies the equipment and its standard configuration, installs and tests it before the site operates on it, and then maintains its performance, security and recovery. Site readiness, structured cabling, building power, carrier accounts and repair, and production machinery keep their existing owners.
Surya works to a 30-day installation target once readiness is met. Unmet prerequisites move the start, not the finish line.
The network is accepted against its own tests. Inventory matches the installation; required business paths succeed; prohibited cross-segment access is denied; the approved configuration can be restored; losing each included path produces the declared result.
/ How it is operated
The agent answers first. Engineers take the rest.
For operated products, support is included: a defined support path for supported users, plus supported vendor escalation with named owners. Surya engineers work three shifts, 365 days a year, and the Surya Agent Network takes the first response on 78% of support requests (90 days to September 2026). Response commitments for your scope are set in your written proposal.
Inside Surya Endpoint and Surya Fabric, the Agent Network works under Surya Control: routine, allowlisted operations run under your standing policy; privilege grants, destructive actions and broad policy changes wait for your named owner.
/ When equipment fails
Recovery is a tested procedure.
Network recovery returns the approved configuration, and losing each included path produces a declared result.
Within the site-network product, Surya Standby provides the prepared physical recovery layer. Replacements for qualified switches, firewalls, access points and edge appliances are prepared to the agreed configuration and held in an existing secure onsite room or cage with the custody tracking specified for the agreed configuration, including RFID where confirmed, and retrieved by designated staff.
A prepared replacement covers device failure, not an application outage, an identity outage, a power loss or every network fault.
/ The boundary
What is in scope, and what stays outside it.
The supported site-network scope written into your agreement, not every system that connects to it. A single connection is not sold as redundant. Site readiness, structured cabling, building power, carrier accounts and carrier repair, and production machinery stay outside Surya's control. Equipment ownership and commercial terms are set out in the written proposal and agreement.
OT and CPS security with Claroty is a separate purchase that works on the network you already run. Surya Fabric adds Surya operation of a supplied, standardized site network, with segmentation and approved access policies applied under Surya's responsibility to the network components in Fabric scope.
Surya does not perform PLC programming, ladder logic, process engineering, controls engineering, production engineering or machinery optimization, and does not take responsibility for production equipment or its safety systems. Claroty licensing is a customer requirement where the OT capability is in scope.
We work up to the port, not past it. Surya covers the technology that supports the clinical device: the workstation, printer, network connection and supported computing layer. The clinical device itself remains under the authority of the healthcare organization and its medical-equipment vendor unless separately qualified and contracted.
/ What a site buys
Managed network services, bought as a product.
What a site buys from Surya is Surya Fabric: a recurring subscription plus a fixed deployment fee for the declared scope, a network system supplied by Surya, a released standard that every site runs, and acceptance tests with the evidence recorded. Surya Control operates inside it and is not a separate purchase.
- No hourly engineering.
- No consulting blocks or retainers.
- No named-resource or per-engineer pricing.
- No charge for access to people.
Surya Fabric can be bought on its own, and buying it does not automatically require Surya Endpoint. Single-site organizations are not excluded. Figures are confirmed in a written quote against a declared scope.
Find your starting point.
Tell us how many sites you run and what stops when the network at one of them fails.
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