/ How it works

The replacement process starts before the failure.

Surya keeps preconfigured replacement technology secured inside every covered clinic, so staff can swap failed devices in minutes while Surya manages replenishment, recovery, and chain of custody.

/ The replacement process

Five physical steps. One working replacement.

  1. / 01

    Approve the standard

    The healthcare organization defines or approves the configuration for each covered device.

  2. / 02

    Stage the replacement

    Customer-owned replacements are prepared to that setup and placed in the clinic locker.

  3. / 03

    Swap in minutes

    Clinic staff follow the controlled runbook, badge into the locker and retrieve the replacement.

  4. / 04

    Recover the failed device

    Surya handles return, repair, warranty routing, certified erasure or retirement.

  5. / 05

    Replenish and remain ready

    Surya refills the used slot and keeps the location ready for the next failure.

Your IT team controls applications, security, configurations, and technical standards. Surya keeps approved replacements physically ready wherever care happens.

/ Prove the process

Test one clinic before expanding.

Put the replacement process through a controlled failure before trusting it with a real one. Select one clinic and one critical technology device. Confirm the approved setup, stage the replacement, simulate the failure, complete the guided swap, document the custody chain, return the simulated failed device, and refill the opened slot.

Test it at one clinic