/ Guide / Healthcare
Healthcare IT support that is already at the site when something fails.
A medical practice does not lose a ticket when a workstation fails. It loses a room, a schedule and the patients booked into it. Healthcare IT support has to be measured against that clock, not against a response-time table.
Surya brings AI and people to that clock: one device standard for every location, AI agents in the Surya Agent Network taking the first response, people on shift 24/7 handling exceptions, and a replacement prepared at Research Triangle Park waiting at the site.
/ How it is run
The clinic roster runs it: June, Ana, Theo, Nora and Sam, with Nora producing the evidence, backed by the supply chain at the Surya RTP Distribution Center and the locker on your wall. Meet the hires →
/ How support runs
Support built into the product.
Every request goes first to the Surya Agent Network, which handles the routine work and hands anything it is not permitted to finish to Surya engineers on shift. 78% of responses are AI-first: the first response comes from the Surya Agent Network, not a person, measured across every customer Surya operates over the 90 days to September 2026. Surya engineers work three shifts, 365 days a year.
There is no hourly engineering, no retainer and no charge for access to people. Response commitments for a scope are set in the written proposal.
/ When a device fails
The two-move rule at a clinic.
The person at the site makes the first move. If the device is obviously dead - no power, damaged, will not start - they go straight to the locker and pull the working replacement. If it might come back, they call support and a 30-minute restoration window opens; if it is not working at the end of that window, the replacement comes out of the locker. Either way, the swap is recorded.
Prepared replacements for workstations are held in an on-site badge-access smart locker, accessed with the employee's existing corporate identity. Every swap is recorded against the serial number, and the locker is replenished from the Surya RTP Distribution Center.
/ Medical practices and clinic groups
One standard for the front desk, the exam room and check-in.
- Front desk workstations and the peripherals the schedule runs on.
- Exam room workstations.
- Check-in kiosks and tablets.
- Imaging capture workstations.
- Label and wristband printers.
- Badge readers.
- Clinic connectivity: the network the rooms depend on.
Surya covers the technology that supports the clinical device: the workstation, printer, network connection and supported computing layer. The clinical device itself remains under the authority of the healthcare organization and its medical-equipment vendor unless separately qualified and contracted.
We work up to the port, not past it.
Routine infrastructure analysis uses configuration and telemetry rather than patient records. The agreed data-flow controls and applicable contracts govern device handling and any ePHI involved in the purchased service.
/ Compliance
What is signed, and what stays with you.
- A business associate agreement is available.
- HIPAA-aligned handling at every site in scope.
- SOC 2 Type II audited. Report available on request under NDA.
- Certified data erasure to NIST 800-88, with a certificate filed against the serial number.
- Serial-level chain of custody for every device that moves.
HIPAA compliance remains an organizational responsibility. Surya provides scoped technology controls, operational practices and evidence that support your program.
/ Your IT team
Your IT team and current providers can remain in place.
Under Surya Standby on its own, ongoing administration of the tenant, the endpoints and the network stays with your organization or its current provider; Surya keeps the replacements ready, issues them through the recorded workflow and handles returns and replenishment. Surya Endpoint adds the standardization and administration of the workstation estate. Surya Fabric adds the site network.
/ Healthcare IT services
AI and people for dependable healthcare sites.
Buyers often search for healthcare IT services or managed IT services for healthcare. What a clinic buys from Surya is a recurring subscription for the products in scope plus a fixed deployment fee, a released standard that every site runs, acceptance tests with the evidence recorded, and Surya Control operating inside Surya Endpoint and Surya Fabric. There is no private architecture, no named engineer and no bespoke roadmap. Operated products are run by AI agents, people on shift 24/7 and supported equipment prepared from the Surya RTP Distribution Center, and a bounded microsolution such as Microsoft 365 licensing can be the first purchase.
Find your starting point.
Tell us how many locations you run and what stops when a workstation, printer or connection fails.
Find your starting point