Acquisition waves, carve-outs, collections at scale, new-site standups, fleet refreshes, and disposition. Each is scoped against your standard and your calendar, quoted as one fixed price after a working session, and executed from the RTP hub in waves — every step a record against a serial number, from receiving dock to disposition certificate.
Person-triggered work is inside Your IT Department. Corporate events are quoted.
4,000 machines
Operated at scale for a private equity-backed national accounting and advisory firm.
40 clinics / 4 states
Joiner-mover-leaver work run across a multi-state clinical footprint from one hub.
/ 01 Event Catalog
Every one of these arrives looking like a different problem, owned by a different executive, on a different clock. Underneath they are the same physical work: machines set up, moved, recovered, and accounted for at a volume no internal team is staffed for. All eight run through the same waves, tracked by serial number.
Event / 01
Replacing the fleet without an eighteen-month project.
Cohort-based waves by role, site, and region. Swap-in-place with return logistics on your carrier account. The machines coming out are retired with certificates while the new ones arrive already set up — the approved apps, settings, and security every machine gets.
Event / 02
The deal closed. The clock started.
Thousands of devices rebuilt to your managed standard and reconciled against the acquired inventory, against a close-date deadline. Sign-in cutover coordinated with your integration team. Separations run the same play in reverse.
Event / 03
When a population leaves at once.
Return kits with a label on your carrier account, guided workflows, and automated escalation on non-returns. Every recovered device reconciled by serial number — back to stock or disposition. No chase spreadsheet.
Event / 04
A plant opens. An office closes. Both are waves.
New sites open with machines already set up on a date you can plan against, and spares on site before the first shift. Closing sites are swept, counted serial by serial, and retired with certificates.
Event / 05
Intern classes, seasonal waves, project cohorts.
A cohort that arrives all at once is an event, not headcount drifting one person at a time. It is scoped to a date and quoted as a fixed project; the people it adds are inside Your IT Department from the day they start.
Event / 06
When the incumbent is the problem.
We step into live work mid-stream: inventory reconciled, in-flight waves absorbed, service levels restored. You can also qualify us as a second source before the incumbent fails — a scoped proof of execution exists for that.
Event / 07
The end of life is a compliance event.
Erased for good, resold, or destroyed — with a certificate against every serial number and money back on anything still worth something, plus the reporting your audit and sustainability teams ask for.
Event / 08
When the asset record stopped telling the truth.
Physical inventory reconciled against your system of record. Devices that exist only on paper are found or written off with evidence, and lifecycle states are corrected against the serial ledger.
/ 02 The Boundary
The line is drawn by what triggered the work, not by how hard it was.
/ Person-triggered — inside Your IT Department
A new hire, a departure, a failed device, a role change. Support, device compliance and reachable only by the person it belongs to (Microsoft Intune and Entra), the setup for every role kept current, and the day-to-day physical lifecycle are all inside $100 per person per month. Unlimited, no hourly meter.
See the price →/ Event-triggered — quoted as a fixed project
An acquisition, a new site, a fleet-wide refresh, a collection. These are mass deployment events: a working session produces a written scope and one fixed price, with no hourly rates published or invoiced. When the event closes, the population it touched is already inside Your IT Department — there is no second onboarding.
/ 03 How A Wave Runs
Events are scoped in waves matched to hub capacity and your business calendar — by division, site, or business unit. Every wave, whatever triggered it, runs the same five-step cycle.
Inbound devices received, serialized, and asset-tagged. Every unit is recorded before it enters our racks.
One setup per role — the approved apps, settings, and security every machine gets — with accessories boxed and logged by serial number. We keep it current for the life of Your IT Department.
Direct-to-employee shipping for distributed staff; at sites, swaps are performed by your own staff to a guided workflow with a Surya specialist on the line, or by a partner we coordinate. Freight runs on your carrier account throughout.
Return kits with a label on your carrier account and guided workflows, with automated escalation on non-returns. Every recovered device reconciled by serial number — back to stock or disposition.
Erased for good (certified to NIST 800-88), rebuilt for the next person, or destroyed — with a certificate and the full history filed against every serial number.
/ 04 Compliance & Assurance
At this scale, Your IT Department office doesn't approve a vendor — third-party risk management does. Send the questionnaire; answering it is standard practice here, not a special request.
/ 01
Examination complete under continuous control monitoring. The report and control evidence are available on request under NDA.
/ 02
One national configuration and distribution hub in Research Triangle Park, NC — access-logged floor, HIPAA-aligned and NIST 800-171-aligned handling, storage, and disposal. Climate-controlled staging. Every machine tracked by serial number from the loading dock to its final certificate.
/ 03
Every drive erased for good (certified to NIST 800-88), destruction where you want it, and a certificate filed against every serial number. A 30-day secure hold protects late-arriving legal and data requests before any wipe.
/ 04
Written information security policies — business continuity and disaster recovery, security roles and responsibilities — maintained as living documents and available for review under NDA.
/ 05
Business associate agreements for HIPAA-scoped work. Audit and evidence rights under the master service agreement. Security questionnaires and vendor assessments answered as a standard motion.
The evidence your auditors ask for is the same serial-by-serial record the floor runs on every day.
/ 05 Commercials
Your IT Department is $100 per person per month, flat, with device movements billed at published per-event rates, with a $5,000 a month minimum that covers up to 50 people, and it does not descend with volume. What changes at scale is structure, not price: master agreement commercials, named service levels, and program governance.
/ Your IT Department
Flat per person: support that answers immediately with specialists behind it, every machine kept patched and reachable only by its owner (Microsoft Intune and Entra), one setup per role, and Standby. Device movements bill at the published per-event rates. Azure infrastructure, run to the operating system line, is its own published line. $5,000 a month minimum, which covers up to 50 people. You hold your own Microsoft 365, Entra ID, and Intune licensing.
/ Deployment
Standing Your IT Department up is quoted as one number after a working session — no hourly rates. Cloud estates are onboarded in the same deployment. Every deployment, recovery, rebuild for the next person, and disposition a person triggers after that is inside the monthly per-person price.
/ Mass deployment events
An acquisition wave, a new site, a fleet-wide refresh, a collection, or a cloud migration or Azure build is scoped to a date and quoted as one number. No hourly rates, and no per-event rate card.
/ 06 Start With One Wave
Large events don't start with the whole fleet. They start with a single division-scale wave — scoped to defined capacity and measured against the numbers your program office reports up: ready on day one, machines counted by serial number, and a record completeness. When the wave holds, the next one follows, and the population it touched stays inside Your IT Department.
/ 07 Scope An Event
Tell us what's driving it — how many people, how many sites, and the date you're working against — and our team will respond within one business day.
Research Triangle Park, NC 27703 · sales@suryatechnologies.com