/ Compare

Surya vs device-lifecycle outsourcing.

A device-lifecycle contract moves hardware. Your IT Department moves hardware and runs the support and security around it. Which one you need depends on what you already have covered.

/ Dimension by dimension

Scope

Surya

Your IT Department: support, endpoint management and security, one standard setup per role, Standby readiness, and the device operation in the same program. Standby and per-event movements can also be bought on their own.

Device-lifecycle outsourcing

Device logistics: imaging, kitting, shipping, retrieval, storage and disposition. Support and security operations sit outside the contract.

Pricing model

Surya

$100 per person per month, with a $5,000 monthly floor covering up to 50 people. Movements bill per event at published rates. Standby on its own starts at $500 a month.

Device-lifecycle outsourcing

Per-device or per-transaction, plus storage, set in the contract. Rates vary by agreement and by volume commitment.

Staffing model

Surya

Remote delivery from the RTP hub, with AI-driven support and human specialists on the same team that moves the hardware.

Device-lifecycle outsourcing

Warehouse and depot staff, sometimes with a field-technician network. Support staffing is not part of the arrangement.

Physical device layer

Surya

One hub in RTP. Serialized custody from intake to disposition, documented at every movement. Certified erasure with NIST 800-88 certificates per device. Spare pools can be staged at your sites or in smart lockers.

Device-lifecycle outsourcing

A depot or field-tech model, sometimes across several facilities. Erasure and certificates depend on the contract.

Security operations

Surya

Included. Endpoint management and security run inside your Microsoft 365 tenant, with one hardened standard setup per role and access mapped per person.

Device-lifecycle outsourcing

Out of scope. The image is applied as your team specifies it; ongoing policy, patching and access remain wherever they are today.

Onboarding

Surya

One working session. The session is the discovery, and a fixed deployment quote comes out of it.

Device-lifecycle outsourcing

A logistics implementation: intake of the existing fleet, integration with your asset system, and agreed transaction types.

What stays your responsibility

Surya

Microsoft licensing, and hands at the site — your own staff on guided runbooks, or a partner we coordinate. Applications and strategy stay with you.

Device-lifecycle outsourcing

The service desk, endpoint policy, security operations, and the decision about what gets built and shipped.

/ The honest cases

When device-lifecycle outsourcing is the better fit

Two cases, and they are common.

  • You only need depot logistics. Support is already staffed and security operations are already run — internally or by someone else — and the gap is hardware: staging, shipping, retrieval, storage, erasure.
  • You are mid-contract on support and cannot change it. The device layer can move on its own without touching that agreement.

Worth noting: that is something we sell as exactly that. Standby starts at $500 a month and device movements bill per event at published rates, with no requirement to take support or security with it.

Put your own numbers in.

The calculator gives you a monthly figure and an estimate of movement spend. The working session turns it into a fixed quote.

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