A plain-language brief on what Surya does, what it replaces, how it plugs into the systems you already own, and what the math looks like on the next renewal cycle. No acronyms beyond HR, IT, and MSP.
/ 01 How It Plugs In
Most enterprise vendors require you to change how your business works to fit their tool. Surya is the opposite. We run on the systems you already own, trigger on events that already happen, and feed results back into the dashboards your team already checks. Most customers can't tell when we deployed — they just notice their MSP bill drop, their help desk queue shrink, and their audit prep get faster.
/ Runs On
Your HR system is already your source of truth for who works for you. Your Microsoft 365 tenant is already your source of truth for identity and devices. Your IT ticketing system is already your source of truth for assets and events. Surya connects to those systems and works through them. You don't buy a new platform. You don't replace your tools. You activate what you already own.
/ Triggers On
When HR marks a new hire, a laptop ships to their door. When HR marks a termination, a return kit goes out and access gets cut. When IT changes a role assignment, the permissions update. When a site opens or closes, the networking equipment is staged or recovered. Your business processes don't change — they just start producing more outcomes.
/ Feeds Into
Asset records appear in your IT ticketing system. Compliance evidence appears in your audit folder. Cost data appears in your finance reporting. Lifecycle events appear in your HR system. You don't get a new dashboard to monitor. You get better data in the dashboards you already monitor.
You don't change how you hire. You don't change how you offboard. You don't change which software you use. The work happens because your existing systems trigger it — and you notice the results without noticing the operator.
/ 02 The Problem
Most mid-market operators run an MSP for help desk, a separate logistics vendor for hardware, and an internal IT team that spends most of its week on offboarding tickets and license cleanup. The bill grows, the tickets grow, and no one owns the outcome.
/ 03 The Thesis
When provisioning, deployment, recovery, and network edge logistics are engineered as one continuous operation around the systems you already own, the ticket volume that justifies the MSP collapses. The license you already pay for does the policy work. The HR event you already fire moves the hardware. The result shows up in the dashboard your team already checks.
/ 04 What We Replace
Surya retires the recurring per-seat MSP fee for the work that should never have been ticket-driven — provisioning, deployment, recovery, refresh, sanitization, and network edge lifecycle. Your internal IT team stays for the work that genuinely belongs to them. The retainer line on your finance report shrinks.
/ 05 How It Works
A gap analysis maps your current stack against what your licenses already entitle you to. The engineering phase configures the systems you own around a persona-driven model. The operating phase runs the physical and logical lifecycle — endpoint and network edge — under one operator out of a 27,000 sq ft facility in Research Triangle Park.
/ 06 Who Else Has Done This
The operators who have moved to this model run multi-site clinical networks, distributed plant floors, and consolidated portfolio companies. Case studies, named references, and reference calls are available under NDA.
/ 07 The Questions Your IT Team Will Ask
Every IT team asks the same five questions in the first meeting. Have the answers in writing before you forward the brief internally.
/ 08 The Math
The savings calculator translates your current per-seat MSP retainer, your current logistics spend, and your current internal IT loaded cost into a 36-month delta. Bring your existing renewal numbers; the model does the rest.
/ 09 Next Step
The gap analysis is the artifact your CFO needs to approve the buildout. The full fee is credited back against the engineering project if you engage within 90 days.
/ Contact
Tell us about your fleet — number of devices, vertical, and HRIS — and our RTP team will be in touch within one business day.
Facility
Surya IT Logistics
Research Triangle Park, NC 27703
Verticals
Healthcare · Manufacturing