/ Device Response
A failing device is a person not working. Device Response exists to make the replacement arrive before the failure does.
The AI reads every open support case and the health telemetry your endpoints already report — battery wear, disk health, crash patterns, thermal events.
It looks for replacement opportunities before failure: a device trending toward a dead battery or a failing drive is flagged while it still works.
It contacts the person directly — confirms the replacement, agrees the timing, answers questions.
A configured replacement ships from the distribution center with the return label already printed — or, where smart lockers are deployed at your site, the AI points the person to the spare already staged there.
The old unit comes back for triage, repair, or certified disposition. The device record updates itself.
Today
Something breaks. Someone opens a ticket. Triage, a queue, maybe a loaner, days of a person at half speed.
On the program
The case often opens itself. The replacement is confirmed with the person, not discovered by them. The swap is the fix — from the locker down the hall or the next shipment out of the hub.
Device Response covers every person's device in the seat. Operation-stopping site devices — firewalls, controllers, local servers — run the same mechanics under Surya Critical, quoted per device class and per site.
Tell us how many people you have and where they sit. We will walk you through what Device Response looks like on your estate.
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