Retail & Consumer Goods
Surya's IT experts integrate systems, automate workflows, and enhance collaboration
RETAIL & CONSUMER GOODS
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How Surya Technologies Helps Retail & Consumer Goods Industries with AI and Automation Using ServiceNow.
Surya Technologies leverages ServiceNow’s AI and automation capabilities to help retail and consumer goods companies optimize operations, reduce costs, and improve customer experiences. Here are some key use cases where ServiceNow enhances business processes:
1. Predictive Maintenance & Asset Management
- Software Used: ServiceNow ITOM (IT Operations Management), AI-driven Predictive Intelligence
- Use Case: Retailers with large store networks rely on refrigerators, self-checkout kiosks, and POS (Point of Sale) terminals. ServiceNow uses machine learning algorithms to detect equipment anomalies and schedule predictive maintenance, minimizing downtime and improving efficiency.
2. AI-Powered Customer Support & Order Management
- Software Used: ServiceNow Virtual Agent, ServiceNow Customer Service Management (CSM)
- Use Case: Using AI chatbots and natural language processing (NLP), customer service requests (order status, returns, store inquiries) are automatically resolved without human intervention, improving response times and customer satisfaction.
3. Streamlined Store & Supply Chain Operations
- Software Used: ServiceNow Retail Operations Management, ServiceNow Supply Chain Management
- Use Case: AI-driven dashboards provide real-time inventory tracking across multiple warehouses and stores. Retail managers can automate stock replenishment based on demand forecasts, preventing stockouts and reducing waste.
General AI & Automation Platforms in Retail & Consumer Goods.
Beyond ServiceNow, several other AI and automation platforms are transforming the retail and consumer goods industries.
- Software Used: Salesforce Einstein AI, Google Vertex AI, IBM Watson
- Use Case: AI-powered recommendation engines analyze customer behavior, previous purchases, and browsing history to provide personalized product recommendations, increasing sales and engagement.
- Software Used: UiPath, Automation Anywhere, Blue Prism
- Use Case: Automating invoice processing and vendor management saves retail businesses significant time. RPA bots can extract invoice data, validate pricing, and automatically update financial systems, reducing manual errors.
- Software Used: Cisco DNA Center, Juniper Apstra, Ansible
- Use Case: Automating network configuration and monitoring across multiple stores ensures seamless connectivity for POS terminals, IoT-enabled devices, and e-commerce platforms. AI-powered network analyticsdetect performance issues before they impact operations, reducing downtime and enhancing security.
By integrating AI, automation, and network orchestration, Surya Technologies helps retail and consumer goods companies improve efficiency, customer satisfaction, and profitability.
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Allow your business to grow without worrying about IT constraints.