Private equity firms managing multiple portfolio companies face significant operational challenges, particularly in standardizing IT operations while maintaining complete data separation. Surya Technologies leverages ServiceNow’s automation and AI capabilities to reduce operational expenses, enhance efficiency, and streamline critical IT workflows while ensuring strict data segregation. Additionally, by rapidly bringing portfolio companies into full IT compliance, Surya Technologies helps PE firms reduce risk, enhance operational maturity, and ultimately increase exit value.

ServiceNow Automation & AI for Portfolio Companies

Surya Technologies employs ServiceNow’s automation and AI to optimize IT service management (ITSM), security operations, and asset management across all portfolio companies. Key advantages include:

1. Cost Reduction Through Automation

✔ Incident & Service Request Automation – AI-powered chatbots handle common IT service requests, reducing IT helpdesk costs.

✔ Self-Healing Systems – AI-driven predictive analytics resolve issues before they escalate, reducing downtime and IT intervention.

✔ Automated Workflows – Streamlined approvals, provisioning, and incident escalation reduce manual intervention and operational overhead.

2. Maintaining Complete Data Separation

✔ Multi-Tenant Architecture – Each portfolio company operates on a segregated ServiceNow instance, ensuring complete isolation of business data.

✔ Role-Based Access Control (RBAC) – Strict user role definitions prevent unauthorized access across companies.

✔ Encryption & Compliance – End-to-end encryption ensures adherence to regulatory standards while maintaining data confidentiality.

3. Rapid Compliance & Risk Reduction

✔ Automated IT Compliance – ServiceNow continuously monitors IT environments for adherence to regulatory and industry-specific compliance standards.

✔ Audit-Ready Documentation – Automatic tracking of IT policies, asset management, and security incidents ensures portfolio companies remain audit-ready.

✔ Reduced Cybersecurity Risk – AI-driven security operations center (SOC) integration detects and mitigates threats across portfolio companies, reducing exposure to breaches and compliance penalties.

✔ Increased Exit Value – Ensuring each portfolio company is in a full state of IT compliance enhances attractiveness to buyers by reducing risk and demonstrating operational maturity.

Surya Technologies streamlines user laptop deployment and management through Microsoft Autopilot and Microsoft Intune, offering:

1. Zero-Touch Deployment for Portfolio Companies

Pre-Configured Devices – Laptops arrive pre-configured with company-specific policies, applications, and security settings.
User-Specific Customization – Devices are dynamically configured based on user roles upon first login.
Seamless Remote Deployment – Employees receive laptops at any location with minimal IT intervention.

2. Automated Laptop Management & Security Compliance

Policy Enforcement – Intune ensures compliance with security policies such as encryption, antivirus, and access control.
Remote Monitoring & Updates – Automatic software updates, patch management, and remote troubleshooting reduce IT workload.
Secure Device Retrieval – Surya manages laptop collection upon offboarding, including remote wipe functionality for lost or stolen devices.
Portfolio-Wide IT Standardization – Standardized device security and management across portfolio companies increase operational efficiency and drive higher valuations at exit.

By integrating ServiceNow’s AI-driven automation with Microsoft Autopilot and Intune, Surya Technologies enables private equity firms to streamline IT operations across their portfolio companies. These solutions significantly reduce operational costs while maintaining stringent data separation and security compliance. Additionally, by rapidly bringing portfolio companies into full IT compliance and ensuring standardized, risk-free IT environments, Surya Technologies enhances the overall value of portfolio companies. This increased operational maturity, reduced cybersecurity risk, and audit-readiness position PE firms for higher valuations and smoother exits, maximizing returns on investment.