Public Utilities

A public utility’s workforce is constantly evolving, with new employees joining and others exiting due to project cycles, retirements, or role changes. ServiceNow automation helps public utilities simplify and secure onboarding and offboarding by:

Automating Account Provisioning & Deprovisioning:
-Seamless integration with Oracle Utilities, SAP S/4HANA, and IBM Maximo ensures that employees gain appropriate system access from day one.
-Automated workflows remove access immediately upon offboarding, mitigating security risks.

Streamlining IT Equipment Allocation:
-Automated workflows assign and track laptops, mobile devices, and security badges, integrating directly with Microsoft Intune for device management.
-Decommissioning of IT assets is automated, ensuring proper retrieval and reuse.

Ensuring Compliance & Security:
-AI-driven compliance checks verify that all required security training and certifications (such as NERC CIPfor energy utilities) are completed before granting access.

By using ServiceNow automation, Surya Technologies helps public utilities eliminate manual IT bottlenecks, ensuring employees are productive from day one while securing critical systems.

Oracle Utilities

Automates workforce management and customer service processes.

SAP S/4HANA

Synchronizes HR, finance, and asset management data for optimized workflows.

IBM Maximo

Automates work order management and predictive maintenance scheduling.

Esri ArcGIS

Enables mapping and geographic insights to support field service teams.

CIS (Customer Information Systems)

Ensures real-time updates for customer service representatives.

✔ Microsoft Autopilot – Automates Windows device setup, reducing manual configuration time.
✔ Microsoft Intune – Enforces security policies, ensuring compliance with public utility IT governance.
✔ Zero-Touch Deployment – Employees receive laptops pre-configured with the necessary applications and security policies upon arrival.

Full Logistics for Laptop Shipping & Retrieval

Surya Technologies provides comprehensive logistics support, ensuring smooth deployment and retrieval of laptops:

✔ Direct-to-Employee Laptop Shipping – Devices are pre-configured and shipped directly to new hires.
✔ Automated Offboarding Retrieval – Securely retrieves and wipes laptops from departing employees, with automated return workflows.

By integrating ServiceNow, Microsoft Autopilot, and Intune, Surya Technologies eliminates IT headaches, reduces onboarding/offboarding times, and ensures a secure and compliant workforce.