Surya’s process augmentation services leverage a hybrid onshore and offshore approach to optimize IT operations while enhancing efficiency and scalability. This model strategically integrates expert resources, including a Surya Field CTO, solutions engineers, and support engineers, to offload business-as-usual (BAU) support functions. By relieving internal teams of routine maintenance and operational tasks, Surya enables organizations to redirect focus toward innovation and strategic initiatives.

Onshore and Offshore Collaboration

Surya’s approach balances the advantages of both onshore and offshore resources to provide a cost-effective yet high-performance support structure. The onshore team, led by the Field CTO, ensures close collaboration with the organization’s internal stakeholders, understanding business objectives and aligning IT strategies accordingly. Meanwhile, the offshore team delivers continuous operational support, maintaining system stability and responsiveness while optimizing costs.

Expert-Led Transformation

At the core of Surya’s model is the Field CTO, a seasoned IT leader who drives technology alignment with business goals. Supported by skilled solutions engineers and support engineers, the team not only manages BAU tasks but also identifies opportunities for automation and artificial intelligence (AI) implementation. This expert-led transformation paves the way for proactive problem-solving, predictive maintenance, and intelligent automation to reduce manual intervention and improve IT service delivery.

Automation and AI-Driven Optimization

Surya’s augmentation services use BAU support as a foundation to develop and implement a robust automation and AI strategy. By analyzing routine tasks and operational bottlenecks, the team designs automation workflows that streamline processes, reduce response times, and minimize errors. AI-driven insights further enhance decision-making, enabling IT teams to predict and prevent issues before they impact business operations.