Healthcare
Surya's IT experts integrate systems, automate workflows, and enhance collaboration
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HEALTHCARE
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Surya Technologies & ServiceNow: Transforming AI & Automation in Healthcare.
Surya Technologies integrates ServiceNow’s AI capabilities—including machine learning, predictive intelligence, and natural language processing (NLP)—to automate complex workflows. This enables healthcare providers to minimize manual interventions, enhance decision-making, and improve efficiency in areas such as IT services, patient experience, and operational management.
By leveraging ServiceNow’s AI-powered automation, healthcare organizations can:
- Automate patient scheduling to reduce wait times and optimize appointment management.
- Streamline patient inquiries through AI-driven chatbots, allowing staff to focus on critical cases.
- Improve medical equipment maintenance by automating tracking and compliance tasks.
ServiceNow Healthcare Modules Implemented by Surya Technologies
Surya Technologies utilizes ServiceNow’s healthcare-focused modules to digitize and automate various aspects of hospital and clinic management:
Healthcare and Life Sciences Service Management:-Enhances visibility and coordination between patients, healthcare providers, and IT teams.
-Integrates electronic medical records (EMR) for seamless data exchange.
Clinical Device Management:
-Tracks and manages medical equipment, ensuring compliance with safety regulations.
-Automates maintenance scheduling and real-time performance monitoring for critical devices.
Healthcare Operations:
-Focuses on automating administrative and operational workflows so that healthcare professionals can prioritize patient care.
-These modules ensure that healthcare providers operate more efficiently, reduce administrative burdens, and improve patient outcomes.
ServiceNow’s Role in IoT & Medical Equipment Management.
With IoT integration, ServiceNow plays a key role in monitoring and managing medical devices and clinical equipment in real time:
- Connected medical devices (such as ventilators, MRI machines, and infusion pumps) send real-time alerts to ServiceNow, allowing automatic maintenance requests when needed.
- Predictive maintenance algorithms use AI to analyze equipment health, preventing failures before they occur.
- Automated compliance tracking ensures that all medical equipment meets regulatory standards and is serviced on time.
By leveraging ServiceNow’s IoT-based device management, Surya Technologies helps hospitals reduce equipment downtime, increase patient safety, and improve resource efficiency.
Network Automation for Healthcare Organizations
A robust healthcare network is essential for secure data exchange, uninterrupted telemedicine services, and real-time patient monitoring. Surya Technologies enhances network automation using ServiceNow’s integrations with top network management platforms.
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Automated Network Change Management:
ServiceNow integrates with Itential to automate change requests and keep Configuration Management Databases (CMDBs) up to date.
Reduces manual interventions, speeding up network provisioning and improving compliance. -
Network Infrastructure Automation with Juniper Networks:
ServiceNow partners with Juniper Networks to streamline network provisioning and deployment.
Ensures secure and stable connectivity for hospital IT systems, remote patient monitoring devices, and telemedicine platforms. -
ServiceNow’s IoT & Network Monitoring:
Proactively identifies network issues affecting hospital operations.
Automates incident response for network failures, reducing downtime and improving healthcare IT resilience.
Through these advanced network automation solutions, healthcare organizations can ensure seamless connectivity, enhance cybersecurity, and improve service reliability.
The Impact: Smarter, More Efficient Healthcare
By implementing ServiceNow’s AI, IoT, and automation solutions, Surya Technologies enables healthcare organizations to: ✅ Enhance patient care through AI-driven scheduling and chatbots.
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Improve operational efficiency with automated workflows.
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Ensure reliable medical device performance via predictive maintenance.
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Optimize network management with automated monitoring & change control.
With Surya Technologies and ServiceNow, healthcare providers move toward a fully digital, automated, and AI-powered future, ensuring better patient experiences and higher operational efficiency.
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Allow your business to grow without worrying about IT constraints.
Try our Services
Allow your business to grow without worrying about IT constraints.