Surya keeps preconfigured replacements for charting, printing and check-in devices in an on-site badge-access smart locker on the floor. Staff swap the failed device in minutes. Surya replenishes the locker and manages the failed device from return through repair, warranty, certified erasure or retirement.
/ The offer
Hospital programs run under a signed business associate agreement.
01
Approved setup kept ready for every critical device
02
Customer-owned working replacements staged in the locker
03
Immediate swap, replenishment, recovery and chain of custody
Surya provides and operates the locker. The customer purchases and owns the replacement devices inside it. Backup inventory sits at the Surya RTP distribution center.
/ Custody
Serial-Level
HIPAA ALIGNED - CERTIFIED ERASURE TO NIST 800-88
/ Proof Points
P / 01
Each replacement carries the setup your clinical technology team approved: the EMR client, the imaging viewer, the printer drivers. We record by serial number which setup is on which unit. The hospital defines the standard; Surya keeps a working copy of it in the building.
P / 02
Disk encryption, screen lock, audit logging and asset tagging are applied before a device is staged. The device in the locker is the device your standard describes.
P / 03
A failed or retired device is erased at the hub, certified to NIST 800-88, and the certificate is filed against the serial number before disposal.
P / 04
Receiving, staging, swap, return, repair, retirement: every device and every handoff is recorded by serial number, under a signed business associate agreement.
/ Scenarios
Scenario / Swap - Nursing station, mid-shift
The nurse or the unit lead badges into the locker on the floor and pulls the staged replacement. It carries the approved setup. The failed unit goes into the locker for return. Surya replenishes the used slot the next business day and manages the failed unit through repair, warranty, certified erasure or retirement.
Scenario / Return - Departures and retirement
The device is returned through the locker on a tracked label, erased at the hub to NIST 800-88, and the certificate is filed against the serial number in the hospital's asset record. The retirement is documented and the record is closed.
/ The locker
The locker sits in the building with badge access, stocked with the devices that stop a unit when they fail. Something fails, someone badges in, takes the replacement, and charting resumes.
Backup inventory sits at the Surya RTP distribution center. Failed equipment returns through the controlled chain. Surya provides and operates the locker. The customer purchases and owns the replacement devices inside it.
/ The boundary
The ultrasound, the cardiac monitor, the infusion pump and every other FDA-regulated clinical device stay the hospital's own vendor-managed equipment. Surya covers the computer it plugs into, the printer beside it and the workstation the nurse charts on. Clinical devices are not staged in the locker and are not moved by Surya.
/ Surya Critical
Campus firewalls, nurse-call gateways and imaging capture workstations run under Surya Critical, through the same qualification process and the same chain of custody. Quoted separately.
/ Your move
/ Try one site first
A controlled continuity exercise at one site. We stage a replacement, simulate a failure, then follow the immediate swap: Obviously dead: straight to the locker. Might come back: a 30-minute restoration window, then the locker. Complete the guided swap and document the custody chain.
/ Contact
One working session. Fleet, sites, what breaks today, what you want us to own. No slides.
Facility
Surya Technologies
Surya RTP distribution center
Verticals
Manufacturing - Hospitals - Clinics - Mobile fleets