Package Description An advanced offering tailored to organizations looking to scale operations, enhance workflow efficiency, and support compliance. This package provides deeper automation, broader service catalog capabilities, stronger security governance, and improved employee lifecycle management. Ideal for: Businesses seeking to improve operational efficiency, enhance employee service delivery, and prepare for regulatory compliance through structured automation.
Advanced Modern Work & ServiceNow Management
-
Includes all Essential Plan features
-
Teams Phone deployment (Auto Attendants, Call Queues)
-
ServiceNow Employee Center Pro: Multi-department service delivery
-
Up to 50 Service Catalog Items + scripting-based automation
-
Change, Problem, and Knowledge Mgmt enablement
-
Remote onboarding/offboarding (users only)
Improved Security & Access Governance
-
Microsoft Entra ID P2: Conditional Access, Access Reviews, RBAC
-
Defender for M365 & Purview Basic DLP Policies
-
Intro to Zero Trust: Entra Private Access for app protection
Expanded AI & Process Automation
-
Intermediate automation workflows
-
AI-enabled incident classification in ServiceNow
-
Approval & routing logic in catalog items
-
Azure AD automation (Joiner/Leaver)
Enhanced Employee Experience & Lifecycle Efficiency
-
Improved service delivery through intelligent request routing
-
Cross-departmental support from a unified Employee Center
-
Faster onboarding/offboarding for seamless employee transitions
-
Consistent user experience across Microsoft 365 apps and Teams Phone
Strategic Planning & Compliance Support
-
Bi-annual compliance review (HIPAA, PCI, SOC2 readiness)
-
Quarterly vCIO planning sessions
