Surya Mid-Market Essentials Plan: 

Foundational Modern Work Services & Support for O365 and ServiceNow

A foundational support package designed to help businesses establish reliable IT operations using Microsoft 365 and ServiceNow. It delivers the core capabilities required for a stable digital workplace with essential identity, automation, and user experience support. Ideal for: Organizations aiming to establish consistent, reliable IT operations and enhance user access to core services with minimal overhead.

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Microsoft 365 & ServiceNow Enablement

  • Microsoft 365 E5 setup & support (Mail, Teams, SharePoint, OneDrive)

  • ServiceNow Employee Center Lite: Basic self-service portal

  • Up to 10 Service Catalog Items

  • Incident & request management (business hours)

Baseline Security & Identity Management

  • Basic MFA & Conditional Access

  • Microsoft Defender Antivirus config

  • Entra ID Core: User provisioning & access policies

Introductory Automation & AI Features

  • Basic ticket triage rules & email-based workflows

  • Auto-reminders for catalog items & password resets

Foundational Employee Experience & Productivity

  • Streamlined access to IT services via Employee Center Lite

  • Faster resolution of basic issues through centralized support

  • Standardized onboarding experience with Microsoft 365 tools

Reporting & Add-ons

  • Monthly activity & usage report

  • Optional add-ons: Teams Phone, backup, 24/7 support, compliance toolkit

Try our Services

Allow your business to grow without worrying about IT constraints. 

Get Started Now

Try our Services

Allow your business to grow without worrying about IT constraints. 

Get Started Now