/ Mobile Fleet Industries / Law Enforcement
A unit cannot work its beat without its mobile data.
The agency's chief of operations or IT lead keeps the computer, dock, vehicle connection and precinct workstations ready. Surya covers the computers around the agency's own vendor-managed systems.
For the agency's chief of operations or IT lead.
When the vehicle cannot work
A unit returns with a dead in-car mobile data terminal, a failed dock or a vehicle modem that will not connect. The replacement is staged at the precinct so the unit can return to service without waiting for a shipment.
Recovery, staged in advance
An on-site badge-access smart locker sits at the yard, depot, station or precinct. It is the fixed recovery point for the devices that ride in the vehicles.
At the precinct
The on-site badge-access smart locker holds the terminal, dock, modem, printer and workstations. A unit badges in, swaps the failed computer, and returns the dead unit to the same locker.
Behind the precinct
The hub receives the returned device, records its serial number, and manages repair, warranty, certified erasure or retirement. Used inventory is replenished the next business day.
Job sites move; the locker doesn't.
Vehicles move; the locker stays at the precinct. When a unit returns, the officer or agency staff member swaps the failed device there. If the unit is away, a replacement can ship to the site on the customer's carrier account, and the dead unit returns to the same locker. CJIS remains the agency's own regime. Field devices are swapped from the locker when the vehicle comes back, or shipped to the site on the customer's carrier account. The dead unit returns to the same locker.
What the locker holds
The first step is the locker at the yard, depot, station or precinct. Surya provides and operates the locker. The customer purchases and owns the replacement devices inside it. Surya replenishes used inventory the next business day. Every device and every handoff is tracked.
- The in-car mobile data terminal or rugged laptop
- Its dock
- The vehicle modem or router
- The e-citation printer
- The workstation body-worn camera footage uploads to
- Precinct and dispatch workstations
/ The boundary
We cover the computer, not the evidence system.
Body-worn cameras, in-car video systems, radios and the evidence management system stay the agency's own vendor-managed systems. Surya covers the computer they dock to and upload through, and records every device and every handoff by serial number.
/ Surya Critical
Beyond the field devices
Precinct network kits and other infrastructure run under Surya Critical, through the same qualification process and chain of custody. Quoted separately.
The customer purchases and owns the replacement devices. Surya provides and operates the locker.
Every device and every handoff is recorded, by serial number. A used replacement is replenished the next business day. The operation starts at the place the vehicles leave from.
Test it at one site