Service

Service Management

An office worker smiling at her desk with her laptop on
HelpDesk

Surya comes with 24/7 Helpdesk Support

Designed to support your IT infrastructure around the clock, our dedicated team of experts are always available to troubleshoot and resolve technical issues, ensuring minimal downtime and operational efficiency. In addition to immediate issue resolution, we provide proactive monitoring and maintenance to prevent potential problems before they impact your business.

FAQs

Comprehensive 24/7 help desk services designed to support your IT infrastructure around the clock.

Our team is dedicated to ensuring minimal downtime and providing timely responses to your support requests

Outsourcing your IT help desk can be significantly less expensive than building and expanding an internal IT help desk especially with 24x7x365 service.   Internal costs for salaries, benefits, technology infrastructure and training add up.  Surveys from KPMG and Forrester suggest that companies can save between 15-30% on outsourcing their IT help desk. 

Technical benefits include specialized knowledge and expertise not found "in house",  additional  security resources and the ability to assist with compliance requirements.  Deloitte reported that companies can improve their security on average of 40-50% by outsourcing technology services. 

End users will benefit with greater productivity thanks to faster response and resolution times.   They'll also get access outside of core business hours and reliable help from top tier support resources. 

Companies of all sizes can realize benefits of all sizes.  While enterprise companies are most likely to outsource their help desk, mid-market companies may have the most upside for outsourcing their help desk.  

Yes.  Scalability is a key benefit so you don't have to worry about "outgrowing" your help desk resources. 

Our Customers

Our Industries

Manufacturing logo
Healthcare logo
Bank logo
technology industry logo
Retail industry logo
Accounting industry logo
Agriculture industry logo
How we help

Addressing challenges

Long wait times, unresolved issues, and poor communication can lead to frustrated customers and lost business. By implementing best practices and leveraging advanced tools, Surya can streamline workflows, improve efficiency, and automate ticketing systems to reduce the time employees spend on routine tasks, allowing them to focus on more strategic initiatives.

 

Instead of dealing with unpredictable, ad hoc expenses associated with break/fix IT support, businesses can benefit from a set monthly cost for services. This fixed expense model allows for better budgeting and financial planning. We offer comprehensive packages that encompass various IT support needs, often at a lower total cost than maintaining an in-house team. This not only reduces the operational burden but also frees up capital for investment in core business areas.

A delivery guy handing a new laptop to a person at their new place of employment
Turning variable cost into fixed expenses
Cost Efficiency

Optimizing IT processes by implementing best practices and leveraging advanced tools, allows us to streamline workflows and improve efficiency. Metrics have shown that businesses can save significant employee hours through these improvements. These time savings can then be reallocated to core initiatives that drive the business forward, enhancing overall performance and competitiveness.

Employees leaving and entering the front door to a big office downtown
Enhancing IT Processes for Greater Productivity
IT Process Optimization

Data security is a critical concern for any business. We offer robust security solutions that include proactive monitoring and threat prevention. This allows organizations to prioritize risk and address vulnerabilities before they can be exploited. This not only protects the company's assets but also builds trust with customers, who can be confident that their data is safe.

call center agent
Strengthening Data Security and Threat Prevention
Risk Prioritization

Whether a company is expanding or downsizing, we can adjust our services to match the current demands, providing flexibility and scalability.This adaptability ensures that businesses are not paying for more than they need and can quickly ramp up their IT capabilities when necessary. This scalability is particularly beneficial for growing businesses that need to manage their resources efficiently while still maintaining robust IT support.

new laptop
Scalable Solutions Tailored to Your Business Needs
Scaleable IT
Have more questions about

Our Help Desk Service

Boost efficiency by outsourcing your help desk services.

Contact Us

Our customer service representative helps you to understand what we offer for your business goals.